Remedy Achieves Elite ITIL Service and Support Enhanced Status
October 28 2003 - 8:05AM
PR Newswire (US)
Remedy Achieves Elite ITIL Service and Support Enhanced Status
Certification Continues to Reinforce Remedy's Commitment to
Industry Best Practices MOUNTAIN VIEW, Calif., Oct. 28
/PRNewswire-FirstCall/ -- Remedy(R), a BMC Software company , today
announced that its IT Service Management (ITSM) applications have
earned Pink Elephant's ITIL Service Support Enhanced PinkVerify(TM)
Status. This achievement further supports the company's commitment
to promote industry best practices, like the Information Technology
Infrastructure Library (ITIL), that assist in aligning IT and
business strategies. Pink Elephant's PinkVerify certification is
recognized as the IT service management industry's foremost program
for granting ITIL compatibility. PinkVerify accreditation is an
important guideline for customers who realize the significance in
aligning IT with business objectives. By adopting and implementing
ITIL best practices, companies are better able to deliver optimal,
value-based IT service management solutions. Remedy's ITSM suite
achieved ITIL Service Support Enhanced PinkVerify Status by
demonstrating support for two additional processes within
PinkVerify's extended requirements -- Service Level Management and
Availability Management. These processes are in addition to
Remedy's long- standing certification of ITIL compatibility for its
ITSM suite. With the Service Level Management process, customers
have built-in workflows that ensure optimal service levels are
negotiated, created, and monitored between IT and its customers
while Availability Management processes help organizations optimize
their IT infrastructure, its services, and the supporting
organization to cost-effectively sustain the availability
requirements of the business. Achieving these additional processes
signifies that Remedy's ITSM suite exceeds ITIL compatibility in
critical areas, enabling its customers to further benefit from the
ITIL framework. Remedy solutions were the first ever to be
PinkVerify certified ITIL compliant, and the company continues to
embrace ITIL as a way to help its customers implement best
practices in service management. "ITIL continues to gain momentum
with our customers since it enables them to manage costs, increase
control, and accelerate service levels," said Harold Goldberg, vice
president of worldwide marketing and business strategy for Remedy.
"By achieving PinkVerify Enhanced Status, Remedy customers
worldwide will benefit from advanced definitions and workflow
requirements of the ITIL process framework." Remedy's commitment to
support industry best practices and ITIL began early in the
company's history when it announced that its then-current version
if its ITSM suite was certified as ITIL-compliant in Change
Management, Configuration Management, Incident Management, and
Problem Management. Additional information regarding Remedy's
ITIL-compliant solutions can be found at
http://www.remedy.com/solutions/itil.html . The ITSM suite of
applications, including Remedy Help Desk, Remedy Asset Management,
Remedy Change Management, and Remedy Service Level Agreements
(SLA), automates service-related business processes and delivers
out-of-box industry best practices that optimize IT service and
support. Built on the highly adaptable Action Request System(R) (AR
System(R)) platform, customers can easily expand the ITSM suite to
meet unique business needs not directly covered by the standard
functionality. About ITIL There is a growing realization in the IT
community that organizational success is ultimately connected to a
documented, systematic and structured method of service management,
where all components are linked and underpinned by optimized
quality and value for money. The Information Technology
Infrastructure Library (ITIL), developed by OGC (Office of
Government Commerce) in the United Kingdom, is such an approach. It
is a publicly available series of books that outline a
comprehensive and consistent set of best practices for IT service
management framework available today, and is used by thousands of
organizations worldwide. For more information, visit
http://www.pinkelephant.com/aboutitil.htm or
http://www.remedy.com/solutions/itil.html . About Pink Elephant
Pink Elephant is a leader in IT management best practices,
including ITIL. Serving North America through its headquarters near
Toronto, Ontario, Canada, and with branches throughout Asia
Pacific, it specializes in ITIL education and consulting services.
For more information, visit http://www.pinkelephant.com/ . About
Remedy Remedy, a BMC Software company headquartered in Mountain
View, California, provides Service Management software that enables
organizations to automate and manage internal and external service
and support processes. The Company's out-of-the-box, best practice
applications help customers align service and support with business
objectives. These applications -- including Remedy Help Desk,
Remedy Asset Management, Remedy Change Management, Remedy Service
Level Agreements, and Remedy Customer Support -- improve service
quality, control assets and change, and reduce costs. All Remedy
applications are built on the company's highly flexible Action
Request System development platform, allowing customers to easily
adapt Remedy solutions to meet unique and changing requirements.
Remedy customers include 75 percent of Fortune 100 companies and 60
percent of Global Fortune 500 companies. More than 7,000 Remedy
customers worldwide employ solutions developed throughout the
company's 13 years of product evolution and investment. Locate
additional company and product information at
http://www.remedy.com/ Remedy, Action Request System, and AR System
are registered trademarks of BMC Software, Inc. All other
trademarks are the property of their respective owners.
http://www.newscom.com/cgi-bin/prnh/20030528/REMLOGO
http://photoarchive.ap.org/ DATASOURCE: Remedy CONTACT: Tamara
Doney of Remedy, +1-916-645-6233, or ; or Julie Redard of Porter
Novelli, +1-617-897-8200, or , for Remedy Web site:
http://www.remedy.com/ http://www.pinkelephant.com/aboutitil.htm
http://www.remedy.com/solutions/itil.html
http://www.pinkelephant.com/
Copyright
BMC (NYSE:BMC)
Historical Stock Chart
From Sep 2024 to Oct 2024
BMC (NYSE:BMC)
Historical Stock Chart
From Oct 2023 to Oct 2024