More and more, customers want to use their BlackBerry� smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk.

Today, Aeroprise, Inc. and BMC Software (NYSE: BMC) announced a major technology partnership that provides customers a new mobile version of the BMC Remedy IT Service Management solution that is easy to buy, deploy and use on BlackBerry smartphones from Research In Motion� (RIM) (Nasdaq: RIMM; TSX: RIM). This partnership will help customers increase productivity while dramatically reducing the cost and risk associated with managing large, highly complex IT environments.

�We needed a mobility solution that provided the same service and support capabilities in the field as are available in the office,� said Carolyn Hollingsworth, IT director at Lennox International. �Aeroprise Mobility for BMC Remedy ITSM allows us to respond quicker and solve cases much faster, therefore improving uptime and customer service.�

The benefits of mobilizing BMC Remedy include:

  • Quicker response to critical issues
  • Increased IT support staff productivity
  • Greater levels of customer satisfaction
  • Improved Service Level Agreements compliance

�The mobile BMC Remedy ITSM solution allows users to remotely track service-level performance, monitor system availability and approve change requests using their BlackBerry smartphones,� said Jim Grant, BMC�s senior vice president for corporate strategy and development. �Instant alerts are triggered as critical issues are submitted by IT technicians, greatly improving response times and allowing for remote updates to trouble tickets and asset records. As a result, IT administrators can ensure a superior level of customer service and business continuity, whether in or out of the office.�

Dan Turchin, chief executive officer of Aeroprise, said: �IT executives have been asking for an end-to-end commitment to their mobility success, and this is it. IT executives understand the value of mobility and know that the best solutions are market-tested, deeply integrated with their backend systems, secure and cost-effective. Looking at the market right now, the partnership between Aeroprise, BMC and RIM is unique in its ability to meet this customer demand for mobile ITSM.�

About Aeroprise

Aeroprise, Inc. is the world's most-deployed software for mobilizing BMC Remedy IT service management applications. Fortune 500 companies, midsize businesses and public institutions use Aeroprise to extend service desk, asset management and change management functionality to BlackBerry and other mobile devices. Aeroprise lowers IT support costs, improves customer satisfaction and reduces critical asset downtime. Headquartered in Mountain View, California, with operations in Bangalore, Aeroprise is a privately held company.

About BMC Software

Business thrives when IT runs smarter, faster, and stronger. That�s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion. Visit www.bmc.com for more information.

Copyright 2007-2009 Aeroprise, Inc. All rights reserved. Aeroprise and the Aeroprise logo are registered trademarks of Aeroprise, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Wi-Fi is a registered trademark of the Wi-Fi Alliance. Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. RIM assumes no obligations or liability and makes no representation, warranty, endorsement or guarantee in relation to any aspect of any third party products or services.

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