Customer Case Study: BMC Software Helps City of Zurich Standardize and Centralize I.T. to Reduce Costs and Improve Service
December 08 2008 - 12:16PM
Business Wire
BMC Software (NYSE:BMC) today announced the publication of an
important customer case study detailing successful implementation
of BMC Remedy IT Service Management by the Organisation und
Informatik Stadt Zurich (OIZ), the main IT service provider for the
City of Zurich. ITConcepts, who partnered with BMC on this
implementation, is one of the leading Business Service Management
(BSM) integrators in Switzerland, Germany, France, the Benelux
countries and in Southern Asia. The company provides
customer-specific consultancy products and technology solutions.
With its �Strategic IT management� concept, ITConcepts uses
certified methods (ITIL V3, ISO 20000) to move barriers between
business processes and technology out of the way and make a
strategic supplier of business-related benefits from the IT service
providing organisation. For further information see
www.itconcepts.ch. As the cross-departmental agency for the city
council, OIZ is the common contact for all matters regarding
organization and IT. As part of the IT strategy decided on by the
city council, OIZ set up a unitary service desk, choosing BMC
Remedy IT Service Management as the solution. Read more at
http://documents.bmc.com/products/documents/22/96/92296/92296.pdf
Business runs on IT. IT runs on BMC Software. Business thrives when
IT runs smarter, faster, and stronger. That�s why the most
demanding IT organizations in the world rely on BMC Software across
both distributed and mainframe environments. Recognized as the
leader in Business Service Management, BMC offers a comprehensive
approach and unified platform that helps IT organizations cut cost,
reduce risk, and drive business profit. For the four fiscal
quarters ended September 30, 2008, BMC revenue was approximately
$1.83 billion. Visit www.bmc.com for more information. � Copyright
2008 BMC Software, Inc. BMC, BMC Software, and the BMC Software
logo are the exclusive properties of BMC Software, Inc., are
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