NORTHBROOK, Ill., Dec. 14, 2010 /PRNewswire/ -- Allstate (NYSE:
ALL), the company that first brought consumers Accident
Forgiveness, Deductible Rewards® and the Safe Driving Bonus® check,
this week began testing the Allstate Claim Satisfaction Guarantee,
a new product feature added at no additional cost to standard auto
policies in Indiana, Ohio and Michigan.
This test is the latest chapter in Allstate's history of
introducing innovative products and services to consumers.
Allstate's innovative Your Choice Auto product, which includes
features like Accident Forgiveness, Deductible Rewards® and the
Safe Driving Bonus® check, was introduced in 2004 and is now
available to consumers in 46 states. Most recently, Allstate
introduced "Good Hands Roadside" – a pay-as-you-go auto service
program without a sign-up fee.
Allstate's Claim Satisfaction Guarantee is simple. If, for any
reason, an eligible customer is not happy with the service they
receive on a paid auto claim, Allstate will provide a credit to
their policy for the premium amount. The feature has been
automatically added, at no additional cost, to standard auto
policies in the three test states.
To receive the credit, eligible customers need to express their
dissatisfaction in writing within 180 days of the incident that
triggered the claim. A policy credit equal to the customer's car
insurance premium for that policy period will be provided.
Allstate car insurance customers countrywide are backed by one
of the largest claims operations in the industry that is available
to them 24 hours a day every day of the year. Our customers can
talk to a representative any time of the day or night at
1-800-Allstate or file an online claim 24/7 at Allstate.com.
Allstate guarantees repairs made at any Allstate Good Hands® Repair
Network shop or Sterling Auto Body Center for as long as our
customers own their car. If it's not right, bring it back and we'll
fix it. The Claim Satisfaction Guarantee takes this a step further
for standard auto customers in Indiana, Ohio
and Michigan by guaranteeing the
entire customer experience on a paid auto claim.
Customers in Indiana,
Ohio and Michigan who have questions about the Claim
Satisfaction Guarantee should contact their Allstate agent, call
1-800-Allstate or visit www.allstate.com/satisfaction.
The Allstate Corporation (NYSE: ALL) is the nation's largest
publicly held personal lines insurer. Widely known through the
"You're In Good Hands With Allstate®" slogan, The Allstate
Corporation (NYSE: ALL) is the nation's largest publicly held
personal lines insurer. Widely known through the "You're In Good
Hands With Allstate®" slogan, Allstate is reinventing protection
and retirement to help more than 17 million households insure what
they have today and better prepare for tomorrow. Consumers access
Allstate insurance products (auto, home, life and retirement) and
services through Allstate agencies, independent agencies, and
Allstate exclusive financial representatives in the U.S. and
Canada, as well as via
www.allstate.com and 1-800 Allstate®.
SOURCE Allstate