CA Technologies Unified Monitoring Helps IT Organizations Focus on Customer Experience
April 29 2014 - 9:00AM
Business Wire
Latest CA Nimsoft Monitor Release Expands
Infrastructure Visibility and Improves Staff Productivity
CA Technologies (NASDAQ:CA) today announced the latest release
of CA Nimsoft Monitor, its unified solution for monitoring and
managing IT technologies and services. Enhancements to CA Nimsoft
Monitor further expand infrastructure visibility and improve staff
productivity so that IT organizations can focus more on the
experience of their customers.
In the race to deliver new applications that drive revenue and
differentiated customer experiences, IT infrastructure is becoming
increasingly complex. Many IT operations teams are struggling to
make sense of infrastructure performance data from a number of
disparate tools, and as a result, take a reactive approach to
infrastructure management.
CA Nimsoft Monitor delivers comprehensive IT monitoring that
enables IT organizations to take a more proactive approach to
infrastructure management and be better equipped to manage the
explosion of applications and services that will help grow their
business. With better visibility and insight of their
infrastructure, IT teams can closely monitor infrastructure
performance, access critical metrics and data, and take proactive
corrective steps to maintain maximum customer and end-user
satisfaction.
“We chose CA Nimsoft Monitor so that we could eliminate point
monitoring tools that were more difficult to use,” said Florence
Burnoud, head of Service Assurance, Bull. “The solution also gives
us the ability to go beyond traditional monitoring of the
infrastructure and better focus our efforts on monitoring the
applications and measure the experience of our users. It also
enables us to give our customers the single, unified view of all of
their IT services that they demand.”
CA Nimsoft Monitor provides comprehensive and proactive IT
monitoring coverage through a single, unified architecture that
supports traditional data centers, and virtualization and cloud
environments. It is simple to use and has a lightweight footprint
that delivers the scalability and multi-tenancy required by
enterprises and managed service providers. IT operations teams can
quickly adopt and manage new customer-centric services,
applications and technologies to help grow their businesses by
taking advantage of its unique “plug and play” architecture.
“In today’s app-driven economy, businesses are putting the
customer experience, and the success or failure of their brands, in
the hands of IT teams. IT leaders can no longer be satisfied
cobbling together dozens of tools to monitor the health of their
infrastructure—the critical foundation that powers these apps and
services,” said John Smith, general manager, Infrastructure
Management, CA Technologies. “CA Nimsoft Monitor helps IT pros to
spend less time managing their management tools and more time
delivering the best customer experience possible.”
The latest release of CA Nimsoft Monitor enhances capabilities
such as performance trending and root cause analysis; intuitive,
sophisticated reports and dashboards; and out-of-the-box custom
monitoring. It also offers:
- Tablet-friendly HTML5 custom
dashboards designed for easy set up and viewable in HTML5
enabled browsers and on a range of mobile devices, providing a
complete view of the infrastructure and customer service data.
- Dynamic thresholds to limit
alarms to those that matter most to improve staff productivity and
minimize false alarms.
- Maintenance mode to suppress
alarms across the monitoring environment for when devices are down
during scheduled maintenance.
“Many IT organizations are stuck in reactive IT monitoring
approaches, centered on trying to sort through information coming
from far too many point tools. Too often, the focus is on assigning
blame rather than working together to solve the problem,” said Jim
Frey, vice president, research, EMA. “A unified IT monitoring
solution like CA Nimsoft Monitor helps operations teams focus
instead on what should be the common goal for all –
internal/external customer experience and satisfaction – and to
make the shift towards increasingly proactive and preventative
practices.”
The new release of CA Nimsoft Monitor also delivers VMware
vSphere performance views that provide data related to vSphere
hosts, guests and Virtual Center management systems within a single
interface. In addition to English, Simplified Chinese,
Japanese, Spanish and Brazilian Portuguese, CA Nimsoft Monitor is
now also available in German and Korean.
CA Nimsoft Monitor Snap
A new release of CA Nimsoft Monitor Snap – a feature-rich
version of CA Nimsoft Monitor – is also available. New capabilities
include dynamic thresholds, maintenance mode, VMware vSphere
performance views, as well as support for additional applications,
databases, and storage devices such as JBoss, Oracle and VMAX. It
is also now available in German and Korean languages. CA Nimsoft
Monitor Snap is free for up to 30 monitored devices, each with
unlimited monitors. A free download is available here.
The community support site, CA Snap Central, includes a
discussion board, free documentation, a knowledge base,
instructional videos and a forum for sharing ideas for future
releases.
To learn more about CA Technologies market-leading, unified
monitoring solution, please visit www.ca.com/unifiedmonitoring.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies.
PressCA TechnologiesMichelle Laidlaw,
631-342-4701michelle.laidlaw@ca.com
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