Widening Skills Gap, IT’s “APPetite”,
Experience-Centric Everything and More
CA Technologies (NASDAQ:CA) today announced its top five IT
predictions for 2014.
“In 2014, IT will drive stronger engagement models between the
business and the services it delivers,” said John Michelsen, chief
technology officer, CA Technologies. “CIOs are getting more
comfortable giving up control while providing an end-to-end service
delivery model, tying in all the required elements and technologies
to create an integrated user experience. By focusing on delivering
systems of engagement through mobility and relying more confidently
on application performance management, IT is now moving more
strongly into the role of a trusted advisor and service broker in
this brave new world of dynamic IT.”
Michelsen predicts IT organizations will see the following in
2014:
1.
A Mounting Skills Crisis: While
organizations were quick to adopt and invest in social, mobile and
cloud technologies, the unprecedented rise of these technologies
unleashed tremendous disruption in the enterprise. However, to
truly unleash the business benefits promised by these powerful
assets, a dramatic shift in the culture and skills base within the
enterprise is required.
Big Data demands a new breed of data scientists, and
advancements in mobility, social, and sensing technologies rely on
resetting the design and architecture of applications and user
interfaces. These are highly specialized skills currently lacking
and impossible to recruit completely within any one organization.
Experts believe that nearly all of the 30 fastest-growing
occupations in the next decade will demand workers skilled in
science, technology, engineering and math (STEM). But the supply of
these highly skilled workers is not growing fast enough to meet the
demand. One study* predicts that by 2018 in the U.S. alone there
will be three million fewer workers with college technical degrees
than needed by enterprises. By investing in tailored programs for
different age groups and grade levels and creating opportunities
for youth to excel in STEM, a new generation of innovators and
leaders will be created. The companies that take a proactive
approach to understanding and managing this skill shortage—by
embracing an open approach to community-based development in the
short term and investing in technical education in the long
term—will emerge as winners.
2.
IT Gains an “APPetite” and Fuels the
API Economy: Widespread adoption of cloud computing, mobility
and other technical advances has driven fundamental changes in how
applications are created and deployed.
No longer monolithic and hosted on a single platform,
applications can now be rapidly assembled from in-house and/or
provider-built components which reside independently, either
on-premise (on any hardware platform), in a cloud, or both. In such
an environment, the CIOs that move up the value chain to focus more
on managing apps and services will increase their company’s ability
to drive business success. More than ever before, IT is
primed to become application assemblers and brokers of business
services. As SaaS, PaaS and IaaS provide turnkey access to compute
capacity, IT will increasingly focus on composite business
applications—rather than a buy-build-manage model—to achieve new
levels of speed, innovation, performance and cost/risk
efficiencies. To successfully make this transition, CIOs will need
to increase their leverage of service-oriented style architectures
through more efficient use and better control of APIs (Application
Performance Interfaces).
3.
Rise of Experience-Centric
Everything: Both customers and employees are embracing
disruptive technologies faster than businesses. Organizations today
are no longer in control of their brands.
Today, IT services are all about the consumer. This is
driving dramatic changes in how applications are developed, which
will lead to a rise in experience-driven design and, in turn,
necessitate DevOps-style development, a method of developing
software where developers and IT operations professionals work
together to speed up the delivery of new business services.
There will be increased use of sensing technologies available in
most modern mobile and wearable devices. “Mobile First” development
will give way to “Experience First” multi-channel approaches that
will leverage smartphones, tablets, smart TVs, gaming consoles,
laptops, or any other platform that a consumer is likely to be
using when they want a product or need a service. The
management of mobile/social IT will become less about managing and
securing the devices themselves, and more about managing and
securing the mobile applications and mobile data, all while
delivering a compelling and engaging user experience.
4.
Demand for Accelerated Delivery: We
now have a new generation of self-informed consumers who are very
comfortable sharing experiences and information via social media.
Consumer and employee demand for more engaging experiences will
continue to increase at a dramatic pace as they become more
comfortable with experience-driven, multi-channel applications and
technologies such as sensing. Barriers to entry have been
removed—competition has gone from nowhere to everywhere
overnight.
In this reality, social, mobility, cloud
and DevOps are becoming one movement. These evolved experiences
will drive a need for the same level of agility from every
business. This fuels the DevOps movement that necessitates the
reconstitution of traditional frameworks like ITIL (Information
Technology Infrastructure Library), and extracts their most
valuable concepts and adjusts them for modern, agile
development.
5.
Security Tops the IT and Business
Agenda: Mobility, social, DevOps and cloud adoption have
effectively opened the enterprise and invited new business risk
into today’s workplace. The rapidly expanding and collaborative
open enterprise diminishes IT control and requires the CIO and CSO
to find the delicate balance of enabling and protecting the
business.
Ensuring that security is convenient—
simple, yet automated on the back end—for users is one way to
ensure productivity and business enablement. Coupled with a
“predict, prevent, and prepare” for a possible breach approach, and
IT will gain a good start on balancing business enablement with
business protection.
Runner Up: Cloud is a Given. The buzz of “the cloud” dims
significantly in 2014 as people realize it’s just the way of doing
business. In fact, cloud is now the key enabler for other
disruptive technologies like social and mobility. Though cloud
computing has become mainstream, many businesses are still in the
early stages of adoption. These businesses will also be affected by
the mounting skills crisis which could lead to wider adoption of
service-provider hosted public and private clouds.
*Recovery: Projections of Jobs and Education Requirements
through 2020, Georgetown University, Center on Education and the
Workforce, June 2013.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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Copyright © 2013 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All trademarks, trade names, service marks,
and logos referenced herein belong to their respective companies.
ITIL® is a Registered Trade Mark of AXELOS Limited.
CA TechnologiesRamya Kumaraswamy,
508-628-8684Ramya.Kumaraswamy@ca.com
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