Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
June 13 2023 - 11:45AM
Business Wire
ENGAGE 2023 – Verint® (NASDAQ: VRNT), The Customer
Engagement Company®, today introduced Verint Enterprise Experience
Management (XM) which offers powerful new capabilities to
seamlessly deliver experience insights at scale across a brand’s
customer touchpoints.
As consumer behavior continues to evolve, access to data becomes
more critical for enterprise customer experience (CX) leaders who
need to understand what consumers want and how they feel in real
time. Today, the volume of data is overwhelming and organizational
silos make it difficult to share insights and coordinate actions to
better serve customers. Verint empowers enterprise CX leaders to
break down the silos and unify the view of rich, unstructured data
for an enterprise-wide picture of the voice of the customer
(VoC).
Verint Enterprise XM offers a wide set of capabilities including
direct and inferred feedback collection, advanced CX analysis, rich
reporting, and automated actions. Verint Enterprise XM consolidates
VoC data from across the enterprise:
- Web and Mobile - Capture and analyze data across Web,
mobile, social, and survey feedback to understand the customer
experience in the digital domain.
- Store Locations - Capture and analyze customer feedback
with geo-location capabilities to understand the customer
experience in stores and branches.
- Contact Center - Capture and analyze unstructured data
from voice and text channels and post interaction surveys to
understand the outcome of customer interactions.
“Consumers today expect frictionless and personalized customer
journeys. They expect issues to be resolved quickly. They also
expect to be heard across all channels including Web, mobile,
social messaging, chat, and phone, going beyond traditional
surveys,” says Verint’s Daniel Ziv, vice president, go-to-market,
Experience Management and Analytics. “Verint Enterprise XM delivers
innovative voice of the customer solutions for both direct and
inferred customer feedback that empowers enterprise CX leaders to
continuously improve omnichannel experiences and make more informed
CX decisions.”
To learn more, visit Verint Experience Management™.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 175 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
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herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230613457135/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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