Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report
April 04 2023 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced that Verint Intelligent Virtual Assistant™ (IVA) has
received top scores and is a leader in the inaugural 2023 Decision
Makers’ Guide to the Conversational Cloud by Opus Research.* In
this report, Opus Research evaluates platforms offered by
participating Conversational Cloud players and solutions
providers.
“Enterprises today take a holistic approach to AI-informed IT
investments, employing real-time analytics and understanding to
derive conversational intelligence that informs self-service
resources, contact center infrastructure, and enterprise knowledge
bases with rich data, metadata and insights,” said Dan Miller, lead
analyst and founder, Opus Research. “Verint’s Customer Engagement
Cloud Platform is an exemplary ecosystem for purpose-driven sharing
of conversational intelligence to improve customer experience and
employee efficiency.”
Verint is among the top three leaders based on overall
evaluation criteria including “Span of Services” and “Cloud Focus.”
Span of Services depicts how well cloud offerings encompass the
four pillars of Conversational Cloud offerings including
self-service, application integration and automation, interaction
processing and intelligent routing, and conversational
intelligence.
Verint IVA received the highest assessments possible for
completeness of services, functions, features, financial stability
and solid customer install base. Verint also scored high in the
Cloud Focus category in terms of branded cloud-based offerings that
demonstrate coherence, completeness, flexibility, nimbleness,
support and reliability to ensure customer success.
“Conversational AI and the supporting analytics, applications
and infrastructure are key assets for organizations operating in
competitive and evolving markets,” says Verint’s Heather Richards,
vice president, go-to-market strategy, digital first engagement.
“Applying conversational intelligence, real-time analytics,
self-service capabilities, workflows and workforce orchestration
help provide a holistic cloud-based approach that benefits
businesses in the near-term while creating long-term readiness to
better address operations and customer engagement initiatives as
they emerge.”
Visit Verint Conversational AI for more information.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
*2023 Decision Makers’ Guide to the Conversational Cloud by Opus
Research. Published February 2023.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230404005390/en/
Media Relations Sue Huss sue.huss@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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