Verint and Eventus Solutions Group Partner to Deliver Digital-First Engagement Solutions Worldwide
March 22 2023 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced its new partnership with Eventus Solutions Group, a
subsidiary of Tech Mahindra, to bring Verint Digital-First
Engagement solutions to midmarket and enterprise businesses
worldwide.
As a value-added reseller partner, Eventus is committed to
helping organizations worldwide unlock the full potential of
Verint's advanced Digital-First Engagement solutions, empowering
their teams to engage more effectively with customers and drive
digital customer experience (CX) transformation.
“We’re proud to be a reseller partner to Verint. In addition to
the technology implementation, we also offer expert consulting
services to help our clients optimize every touchpoint along the
customer journey, from initial contact to ongoing support,” said
Milos Djokovic, CEO and managing director, Eventus Solutions Group.
“This new partnership will enable organizations to take their
customer engagement to the next level."
"We are excited about this new partnership between Verint and
Eventus Solutions Group. As a leading BPO, we know the importance
of digital-first engagement in today's world. This partnership will
enable organizations to create differentiated experiences for their
customers, improve customer engagement, and drive digital customer
experience transformation in our key markets," said Bharath
Vasudevan, senior vice president, Tech Mahindra.
As consumers shift to digital channels, brands are facing an
increasing number of interactions and skyrocketing expectations.
Verint solutions that support this shift to digital comprise
conversational AI, engagement channels, engagement orchestration
and knowledge management to help organizations successfully meet
these challenges and create differentiated experiences. Verint’s
Digital-First Engagement solutions can be combined with the other
applications on the Verint Customer Engagement Platform to do this
with a very compelling value proposition.
“This new partnership will elevate Verint’s long standing
relationship with Tech Mahindra to new levels through a global
practice around CX consulting and advising provided by Eventus,”
says Verint’s John Bourne, senior vice president, global channels
and alliances. “We are pleased to welcome the Eventus team to our
growing network of experts in this field and look forward to
launching additional Verint solutions through Eventus in the near
future.”
Visit Verint Customer Engagement Platform to learn more about
Verint solutions.
About Eventus Solutions Group:
At Eventus Solutions Group, we have been reinventing the
customer experience. We help enterprise-level companies solve the
most complex customer experience (CX) and contact center
problems—equipping them with the strategies, technologies,
cross-platform analytics and fresh thinking they need to delight
their customers and meet the challenges of today’s new “Age of the
Customer.” In fact, when our competitors falter, companies turn to
us for creative solutions and clarity. And to connect clients’
bewildering array of operational, contact center and marketing
software, we built IntelligenceHub, a unified data and analytics
platform. For organizations that want to optimize the way customers
interact with your firm, Eventus Solutions Group delivers a better
experience every time.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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