Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced its November online events featuring trends in AI and
digital-first engagement, personalization and social messaging.
AI at Your Service: How Contact Centers Can Make the Most of
AI in a Digital-First World Nov. 2, 1 p.m. ET
Artificial intelligence (AI) is playing an increasingly
important role in customer engagement enhancing the effectiveness
of many customer service and contact center solutions, including
intelligent virtual assistants (IVAs), virtual agents (VAs),
interaction analytics, workforce management (WFM), and more. Join
this live webinar hosted by Donna Fluss, founder and president, DMG
Consulting, and Verint’s Jen Snell, vice president, go-to-market
(GTM) strategy, Conversational AI, to learn how companies are
realizing the full potential of AI.
CRMXchange Virtual Conference Nov. 1-12
Join Verint’s Trudy Cannon, director, GTM strategy, Workforce
Engagement, on Nov. 3 at 12 p.m. ET for “Digital-First Engagement:
Hiring and Planning to Meet the Rise in Digital Interactions.”
Customers have higher expectations for digital engagement than they
had a year ago. As a result, ensuring the right employee with the
right skill set is in place to handle these digital interactions is
more critical than ever. Move beyond tactical planning by getting
tips on how to infuse a digital strategy into hiring and long-term
planning practices.
Verint’s Kelly Koelliker, senior director, content marketing,
will present “Best Practices to Improve Agent Empathy” at 2 p.m. ET
on Nov. 8. In a challenging customer service interaction, an agent
who uses empathy can make the difference in retaining or losing a
customer. This webinar will cover three ways to use automation to
improve agent empathy.
Using Real-Time Agent Assist to Create Contact Center Super
Agents Nov. 4, 12 p.m. local Australia time (GMT
+11:00)
Verint’s Daniel Ziv, vice president, global product strategy,
Speech and Text Analytics, Kate Zawerucha, director, Customer
Analytics and Experience, APAC, and Arvindh Janarthanan, Solutions
Consulting, discuss how real-time assistance empowers agents to
help improve the quality and efficiency of customer service
interactions.
Engage21 Online: Data-driven Performance in the Fast Lane of
Formula One Nov. 9, 10 a.m. (GMT +1:00)
Join Mark Gallagher, Performance Insights and Neil Martin,
Random Logic for this fascinating session about the role of
real-time analytics in modern Grand Prix motor racing; how it has
changed the game for Formula One teams; and how such a powerful
tool can help differentiate organizations from the competition.
Let’s Talk Live: Book Club Chat with Celia Fleischaker &
R “Ray” Wang on LinkedIn Live Nov. 10, 1 p.m. ET
Verint’s new Let’s Talk Live series kicks off with a Book Club
Chat featuring R “Ray” Wang, the CEO of Silicon Valley-based
Constellation Research and best-selling digital-transformation
author. Ray will discuss his latest book, Everybody Wants to Rule
The World, on digital giants and the future of business. Join the
LinkedIn Live discussion hosted by Verint’s Celia Fleischaker,
chief marketing officer.
Will Social Messaging Become the Standard for Citizen
Engagement? MSDO Speaker Series Nov. 10, 1 p.m. ET
Social messaging is replacing the phone as the preferred
communication channel, but should it become the standard for
citizen engagement in the public sector? Join Verint’s David Moody,
vice president and general manager, Citizen Engagement, who will
take a deep dive into this topic.
KMWorld Connect 2021 - KM for Futuristic Organizations &
Digital Intelligence Nov. 16, 4 p.m. ET
Verint’s John Chmaj, senior director, product strategy,
Knowledge Management (KM) joins Jans Aasman, CEO, Franz Inc., and
Hariprasad Reddy, general manager and quality head, Wipro for this
session highlighting what the future holds for knowledge management
innovations.
KMWorld Connect 2021 - Trends in Enterprise Search and a Look
Behind the Scenes at Webinars Nov. 17, 12:45 p.m. ET
Expectations around the power and proficiencies of enterprise
search remain high, even when promised benefits do not always
materialize, requiring some fancy footwork to explain what
happened. The gap between general perceptions of AI and the real
world calls for new skills, resources, thought processes, and
approaches. Join Verint’s Chmaj and David Seuss, CEO, Northern
Light for a lively discussion on search behavior, thought processes
and knowledge delivery.
Personalization Done Right: Using Data and Technology to
Strengthen Customer Relationships Nov. 17, 2 p.m. ET
This roundtable webcast panel explores the importance of
personalizing every interaction across all channels. Verint’s Dave
Singer, vice president, GTM strategy, joins this panel to discuss
how personalization can strengthen the bond between the customer
and the brand.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211101005276/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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