Verint Speakers: Driving Digital-First Strategies, Delivering Conversational AI for Personalized Customer Service and Leveraging AQM and WFM in Healthcare and Banking
September 30 2021 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced its schedule of October events where thought leaders will
discuss digital-first engagement strategies and how to leverage
artificial intelligence (AI), automated quality management (AQM)
and workforce management (WFM) solutions to improve customer
experience in banking and healthcare.
PanAgora Pharma CX Tech Summit Online event Oct. 6,
10:45 a.m. ET
Join Verint’s Megan Brown, vice president, cognitive solutions,
Intelligent Self-Service, for this event titled, “A Smart Start:
Pre-Built Intelligence to Drive Your Digital Transformation.”
Although businesses and their brands are unique and dynamic, there
is a unified patient voice that can drive digital engagement
strategy. Attendees will learn how AI that listens and understands
the patient can provide a smart start in addressing the Engagement
Capacity Gap with real-time patient support.
Optimized Branch Staffing: Responding to Volatile Customer
Demand Banking Administration Institute (BAI)-sponsored
online event Oct. 13, 2 p.m. ET
Savvy leaders are using branch banking workforce management to
act fast and develop new branch operating models that are tailored
to the customers they serve. Attendees will learn how a modern,
accurate, and fit-for-purpose solution with staffing scenarios and
robust scheduling can help the planning and execution of the right
branch network strategy. Verint’s Jackie Hudson, global vice
president and general manager and one of the industry’s leading
branch and workforce optimization professionals, and Robert Bitten,
product manager, Verint Branch Workforce Management are among the
presenters.
Automated Quality Management—Easing Work-from-Home Pain
Online event hosted by CRMXchange Oct. 13, 1 p.m. ET
Sheila McGee-Smith, president and principal analyst, McGee-Smith
Analytics, and Verint’s Kelly Koelliker, senior director of content
marketing, will discuss how AQM is helping companies manage today’s
contact center workforce with a mix of in-office, work-from-home
and hybrid agents. Attendees will learn how AQM is helping
companies:
- Improve the quality, efficiency, and compliance of
interactions.
- Deploy AI to measure and increase agent empathy.
- Drive employee engagement and retention for at-home
workers.
Conversational AI: The Future of Customer Service? Online
event Oct. 13, 2 p.m. ET
There is no doubt that conversational AI has the potential to
deliver far more personalized customer service at lower cost by
combining historical data and natural language processing that
continuously learns from interactions. The impact on customer
loyalty and retention is enormous. Join Verint’s Jen Snell, vice
president, product strategy and marketing, Intelligent
Self-Service, and a panel of experts to find out what is possible
with conversational AI today and how this technology will transform
customer service.
Reduce Agent and Customer Effort CRMXchange Roundtable
Oct. 21, 1 p.m. ET
Verint’s Kelly Koelliker, senior director of content marketing,
joins the CRMXchange Roundtable to discuss how digital-first
technologies like knowledge management and intelligent virtual
assistant (IVA) can help reduce agent and customer efforts.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210930005192/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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