Verint’s September Speakers Explore How to Improve Customer Experience While Addressing Challenges of the Changing Workforce and the Engagement Capacity Gap
September 01 2021 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced its schedule of September events and the range of topics
that will be discussed. Speakers will address how organizations can
improve customer experience by leveraging technology to adapt to
today’s changing workforce and close the Engagement Capacity Gap™.
The gap is a trend brought about by new workforce dynamics,
expanding customer engagement channels, and more consumer
interactions – all which must be managed with limited budget and
resources.
Engage21 EMEA Online Verint Online Event Sept.
9, 10 a.m. BST
Engage21 EMEA Online is Verint EMEA’s virtual customer and
partner event themed, “Better Together in Verint’s Cloud Theme
Park.” Join keynote speaker and customer experience thought leader,
Steven Van Belleghem, for an energetic and inspirational session
titled, “The Offer You Can’t Refuse.”
QATC Virtual Summit for Quality Assurance & Training
Professionals QATC Online Event Sept. 20, 12:30 p.m.
ET
Join Verint’s Trudy Cannon, director, GTM strategy and MTD
Products’ workforce management experts Samantha Thompson and
Kassidy Mastney for “Back to the Basics: Keeping the Employee and
the Customer at the Center of the Quality Experience.” Attendees
will get tips on customer experience roundtables, coaching to
reinforce good behavior, and other techniques used to improve the
quality score.
Consero CX & Contact Center Virtual Forum Consero
Online event Sept. 20, 4 p.m. ET
Join Verint’s Paul Noone, vice president, GTM strategy for
Verint Intelligent Interviewing, as he moderates the panel
discussion “Leading with Intention: Best Practices in Recruitment,
Training, Engagement, and Employee Empowerment.” Learn how to find
new sources of talent, consistently keep agents engaged and morale
high, and encourage diversity and inclusion in the workforce.
CIO’s Future of Work Summit: The Workspace Revolution
Online event co-sponsored with AWS Marketplace Sept.
21-23
Join Verint’s Dave Singer, vice president, GTM strategy,
Workforce Engagement, for this on-demand session titled, “How to
Close the Engagement Capacity Gap by Engaging Your Workforce.”
Learn how digital disruption, changes in customer behavior and in
the workforce are creating the Engagement Capacity Gap. See how
Verint can uniquely solve for this problem through its vision for
the future of work.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210901005206/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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