Verint Announces New Enhancements to its Online Community Designed to Deepen Relationships with Customers and Partners
July 01 2021 - 8:30AM
Business Wire
Launch of Verint Marketplace and Developer Portal as well as
Enhanced UI for Verint Connect will Further Strengthen
Collaboration, Ideation and Support
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced enhancements to Verint Connect, the interactive
engagement portal designed to give customers and partners access to
the information they need about Verint solutions, services and
training all in one place. Built on its Community application and
accessible directly from the Verint Cloud Platform, the
enhancements to Verint Connect will enable members to gain even
greater value from their solutions.
The Verint Marketplace acts as the focal point for information
on Verint solutions and offerings, including product enhancements
and expansion modules. Customers can easily download these updates
and install them into their own environment, whether on-premises or
in the cloud. Longtime Verint partner Group Elite recently joined
the Verint Marketplace. “We’ve listed a cloud-ready automation tool
on the Marketplace designed for Verint Workforce Management that
helps ensure payroll accuracy, reduce costs and improve employee
engagement,” says Group Elite’s William Hawley, chief operating
officer. “A key benefit of the Marketplace is that it offers an
additional channel for us to engage with our customers, provide
guidance and value—ultimately strengthening our relationships,
which is our top priority.”
The online community also hosts the Verint Developer Portal,
built by Verint developers for developers, where customers and
partners can integrate with Verint’s solutions, access data assets
and combine capabilities to create unique solutions that can be
added and shared in the Marketplace. The developer portal will
foster engagement among the Verint technical community of
employees, customers and partners.
“Verint Connect offers a secure, cloud-based community where
members can continually build their skills and proficiencies, share
knowledge and apply their expertise,” says Verint’s Jaime Meritt,
chief product officer. “The end result is an online experience that
allows customers, partners and developers to easily find and access
critical information, self-serve, share ideas and collaborate.”
In addition to the Marketplace and Developer Portal, Verint
Connect includes an extensive resource center where customers can
access eLearning and product documentation. Within the resource
center, members have the ability to help shape the future of Verint
applications through crowd-sourced ideation. Verint Connect also
includes a Partner Corner, a dedicated online portal, which is
tailored to their existing solutions and region where they can
receive Verint enablement for sales, presales, services and
support. The power of the Verint Connect community comes at a time
when self-service options, eLearning courses, real-time assistance
and collaboration continue to drive better engagement and customer
experience.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210701005222/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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