Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
June 22 2021 - 8:30AM
Business Wire
Cloud Solution Transforms Recruiting with AI-Driven Candidate
Screening for Improved Hiring Experiences, Employee Engagement and
Retention
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced that it has expanded its Workforce Management (WFM)
offering with powerful Intelligent Interviewing capabilities via
the acquisition of technology from HireIQ, a proven leader in
hiring automation. The acquired technology automates the candidate
evaluation process and leverages AI to analyze answers to interview
questions, providing insights to help hiring managers make more
informed decisions.
Verint Intelligent Interviewing will be part of Verint WFM and
available through the Verint Cloud Platform. Verint WFM provides
strategic planning capabilities that enable organizations to
determine their resource needs and capture seasonal fluctuations in
demand using sophisticated regression analyses to account for
daily, weekly, monthly, quarterly, and annual trends. Verint WFM
provides recommendations about when to optimally hire, according to
specific skills, and required number of staff members. Now, with
Intelligent Interviewing, Verint WFM also streamlines the process
of hiring resources.
To meet the challenges of today’s highly competitive labor
market, traditional interview and evaluation processes must be
reimagined to increase hiring success rates and retention rates.
Digitizing and automating critical elements of the hiring process
is imperative to support the new ‘work from home’ reality of both
candidates and hiring managers.
With Verint Intelligent Interviewing, organizations can elevate
candidate quality and customer engagement, accelerate speed-to-hire
and enhance employee retention through automated, analytics-driven
candidate screening to reduce the risk of mis-hiring for
organizations and candidates. Verint Intelligent Interviewing
improves hiring outcomes by finding candidates most likely to be
long-tenured, highly skilled, motivated and engaged, reducing
attrition and increasing attendance.
“The hiring process is critical to build long-standing,
effective relationships with employees, and key to the selection of
candidates who are the best fit for the organization – technically
and culturally – to deliver exceptional customer engagement,” says
Verint’s David Singer, vice president, go-to-market strategy.
“Intelligent Interviewing is a natural complement with Verint
Workforce Management to extend strategic planning from concept to
execution − with Verint Performance Management helping to ensure a
quality customer experience, and with Verint Interaction Insights,
helping to ensure the selection of top talent.”
“Two new macro-economic changes are being felt by companies
across the globe. After months of relatively low turnover,
employees are re-evaluating their current positions and looking
aggressively for new opportunities. Many will be looking for
companies that support hybrid and work from home models,” says
Sheila McGee-Smith, contact center industry analyst. “Verint
Intelligent Interviewing is the right solution at the right time to
help companies ease the transition to the future of work, in the
contact center, the back office, and beyond.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210622005186/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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