Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
April 28 2021 - 8:30AM
Business Wire
New Offering Provides Business Professionals User-friendly
Tools, Making it Easier to Operationalize AI Across the
Enterprise
Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today
announced Verint Intelligent Virtual Assistant Professional (IVA
Pro) Package™, a low-code conversational artificial intelligence
(AI) offering that can rapidly turn existing conversation data into
automated self-service experiences.
As part of the market-leading Verint Intelligent Virtual
Assistant (IVA) offering, the package allows business professionals
to quickly deploy a production-ready chatbot to deflect calls and
support customers. Verint IVA enables businesses to expand
capabilities across the enterprise with boundless intelligence for
both voice and digital.
With the introduction of the Verint IVA Pro Package, Verint is
now one of the only leading providers supporting businesses as they
mature their self-service capabilities from initial chatbot
deployment to a fully operational enterprise-wide solution.
Powered by the Verint Customer Engagement Cloud Platform, this
new SaaS offering includes a complete set of user-friendly
AI-powered design and analytics tools. These tools help brands
quickly align IVAs with their business goals and measure results to
adjust and optimize chatbots quickly and easily. The Verint IVA Pro
Package is unique among low-code offerings in leveraging advanced
AI typically only delivered in fully coded, enterprise solutions.
The innovative package enables a company to implement the advanced
technology of Verint’s market-leading IVA via a user-friendly
interface to provide immediate cost savings and value.
“Customer conscious businesses need tools that enable subject
matter experts at the departmental level to build and manage
intelligent virtual assistants capable of completing complex
tasks,” explains Dan Miller, lead analyst, Opus Research. “These
capabilities are especially important as pandemic-driven changes in
the volume and mix of contacts require companies to move automated
intelligent assistants from proof-of-concepts to critical
communications paths with customers without costly IT overhauls or
operational disruptions.”
Verint provides one of the only low-code offerings that
eliminates manual data entry by rapidly processing large amounts of
unstructured, real-world conversational data – a task typically
performed by highly-skilled data scientists. It then categorizes
the ideas together for business professionals, so all that is
needed is to drag and drop in new ideas, test on the fly, and
deploy.
“Verint IVA and IVA Pro Package now empower non-technical
business users to focus on the customer experience without
sacrificing intelligence or value. This gives organizations
capabilities they’ve never been able to wield before, and the
potential to advance and operationalize AI across the enterprise as
their self-service aspirations grow and evolve,” says Verint’s
Tracy Malingo, general manager and global vice president,
intelligent self-service.
Multiple studies have pointed out that approximately half of all
AI projects end up failing. Verint’s IVA offerings ensure a higher
rate of success by accelerating time-to-production and providing
built-in tools to measure effectiveness and value to grow and
improve over time. Businesses just getting started with chatbots
and virtual assistants now can proceed with confidence, knowing
that the investment in AI-powered technology can be measured and
quantified on an ongoing basis.
The Verint IVA Pro Package enables organizations to achieve the
following benefits:
- Rapidly turn existing conversation data into automated
self-service
- Quickly build, test, and deploy a user-friendly IVA in
days
- Extend to the highest-quality enterprise IVA when ready
- Prove out AI-powered technology for a wide variety of business
needs
- Continuously improve automation with conversation data and
insights
- Measure ROI and value to meet business goals
- Develop new capabilities quickly with the power of the Verint
Customer Engagement Cloud Platform
- Access expert support when needed
Visit Verint IVA and the Verint IVA Pro Package.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210428005242/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024