Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced its March events that showcase how AI and
automation are leading the evolution of the contact center.
Shopping Around: Retail CX in the Age of Amazon March
12; Verint Webinar
Verint’s Eric Head, VP, Experience Management, and Karly
Szczepkowski, research analyst, will present “Shopping Around:
Retail CX in the Age of Amazon” at 1 p.m. ET. The team will dig
into the Verint Experience Index™: Retail Report, to discover how
the biggest 25 U.S. retailers rank on CSAT and Net Promoter Scores®
(NPS). Presenters also will discuss trends and explore the data
behind retail customer experiences.
O’Reilly Strata Data & AI Conference March 16; San
Jose, Calif.
Verint’s Ian Beaver, chief scientist, and Aryn Sargent, data
analyst, will present “Chatbots and Conversation Analysis: Learn
What Customers Want to Know” at 4:30 p.m. PT. Beaver and Sargent
will cover motivations and techniques for deep conversational
analysis of chatbots, as well as several other real-world examples.
Attendees will learn what the solutions have uncovered and how
companies are changing their customer service models and website
experiences to increase customer satisfaction and retention.
CBA Live 2020 March 23-25; San Diego, Calif.
Two speakers will present at CBA Live. First, Jim DeLapa,
general manager, Kiran Analytics, A Verint Company, and David Neal,
Workforce Modeling and Optimization Leader, Wells Fargo, will
present “Driving Efficiency in the Branch and Beyond Using
Analytics” on March 23 at 9 a.m. PT. Leading banks are continuing
to drive performance while lowering costs and saving millions of
dollars. This session will cover how transformation leaders are
optimizing their branch staff and processes while extending the
efficiencies to the back office. Attendees will hear examples of
how results can and must be supported by sound analytics to win
over line-of-business leaders and CEOs.
In addition, Verint’s Craig Seebach, VP, enterprise workforce
optimization, will present as part of a panel discussion called
“Robotics' Shifting Role in Auto Finance: AI & Advanced
Analytics” on March 24 at 1:55 p.m. PT. Session attendees will
learn:
- What areas and products are being considered for AI and
advanced analytics;
- Where AI is showing the most promise and where the limits of
possibility stretch; and
- How these technologies function, as well as what to expect from
compliance partners looking to use them.
SWPP March 30 – April 1; Nashville, Tenn.
Verint’s Andressa Marlan, product strategy manager, will present
“Roaring into the ‘20s with WFM and Automation” on March 31 at 9:15
a.m. CT. The 1920s were a decade of economic growth and
booms—consumer goods such as automobiles and electricity changed
the world forever. One hundred years later, the world is being
redefined again—this time by the power of technology. Topics
include how to keep automation human, and how WFM staff can
leverage automation for enhancing employee engagement and creating
a better customer experience.
Enterprise Connect March 30 – April 2; Orlando,
Fla.
Verint’s Kristyn Emenecker, SVP, Product Strategy Group, will
participate in a panel that presents “How Cloud and AI Are
Reshaping Workforce Optimization” on April 2 at 8:45 a.m. ET. An
expert on contact centers, Ian Jacobs, Principal Analyst,
Forrester, will moderate the panel of WFO experts on the changing
nature of workforce optimization. Session attendees will take away
strategies for staying on top of the transformation. Other
takeaways include:
- Gaining a deeper understanding of how AI and automation will
improve the ability to manage customer service organizations.
- Learning how increasing automation through conversational
self-service will alter WFO tools.
- Discovering the new economics resulting from the intersection
of cloud and WFO.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200305005252/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Investor Relations Alan Roden Verint
Systems Inc. alan.roden@verint.com
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