Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management for the 12th Consecutive Time
February 27 2020 - 8:30AM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that Verint has been named a Leader by
Gartner, Inc. in the research and advisory firm’s Magic Quadrant
for Workforce Engagement Management (WEM) report*.
Gartner indicates that WEM Magic Quadrant Leaders “provide
functionally broad and deep WEM solutions that can be deployed and
supported globally. Their software is suitable for enterprises of
all sizes and complexity, and they have broad industry coverage.
Their revenue is strong and new references are readily
available.”
Report co-authors and Senior Research Directors, Jim Davies and
Jim Robinson wrote, “The emergence of workforce engagement
management software characterizes the evolution of the established,
multibillion-dollar workforce optimization software market. An
emphasis on improving the operational performance of customer
service staff persists. Recording and assessing employee
performance and forecasting and scheduling optimum staffing levels
remain key activities, driven by tight integration and workflow
across these functional domains.” They further elaborate that
“engaged employees are essential to achieve customer service
ambitions and overall customer experience.”
“We believe this recognition continues to validate Verint’s
commitment to WEM,” says Verint’s President, Elan Moriah. “We have
a proven track record of continuously innovating in ways that
deliver business impact to our customers and the market
at-large.”
As The Customer Engagement Company, Verint helps organizations
advance their own customer engagement programs, engage and support
their employees, achieve operational efficiencies and grow revenue.
Verint’s comprehensive Customer Engagement solutions leverage
artificial intelligence, automation and the cloud to provide
customer interaction and workflow capabilities as well as advanced
analytics that our customers use to convert structured and
unstructured business data into actionable insights.
Learn more at www.verint.com/engagement.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
*Source: Gartner, Inc. Magic Quadrant for Workforce Engagement
Management by Jim Davies and Jim Robinson, February 20, 2020.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200227005207/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Analyst Relations Ryan Zuk Verint
Systems Inc. ryan.zuk@verint.com Investor Relations Alan
Roden Verint Systems Inc. alan.roden@verint.com
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