Customers Showcase How Cloud, Automation and AI Solutions Are
Transforming Customer Experience
Verint® Systems Inc. (Nasdaq: VRNT), The Customer
Engagement Company™, celebrated its customers across EMEA and
announced nine organisations that have been awarded for excellence
in customer engagement, employee engagement, workforce engagement,
financial compliance and more.
These awards were presented during Engage19, Verint’s EMEA
Customer Conference at the Landmark London on 28 November.
The following organisations were recognised across nine
categories for exemplary results achieved using Verint Cloud
Customer Engagement solutions:
- Verint Engaged Customer of the Year – esure
- Customer Engagement Award – Capita Regulated
Services
- Employee Engagement Award – Booking.com
- Digital Engagement Award – Equiniti
- Process Improvement Award – Tesco
- Contact Centre Team of the Year – Aviva
- Customer Analytics Team of the Year – Florius
- Back Office Team of the Year – NHSBSA Student
Services
- Verint Champion Award – Richard Mobley, HomeServe
This was Verint’s sixth annual EMEA customer conference in
London. The Verint team welcomed attendees to a full day that
explored best practices for optimising customer engagement using
workforce engagement, self-service, voice of the customer, as well
as fraud and compliance solutions.
International keynote speaker, Nancy Rademaker, opened the
keynote sessions discussing the impact of digitisation on customer
behaviour and the future of customer engagement, and Ben Page,
chief executive at Ipsos MORI, closed the day with fascinating
insights into consumer and employee trends and attitudes. Attendees
were also able to test-drive new solutions and provide input on
product development in the Verint Customer Experience Zone and the
Product Innovation Zone.
Regarding its award win, Scott Doherty, resource planning
manager, esure, says, “We are delighted with the Verint Engaged
Customer of the Year award as it recognises and celebrates our
continued hard work and innovation for our colleagues and
business.”
Regarding its Customer Engagement Award win, John Barker,
managing director, Capita says, “This award truly recognises the
success of the customer service modernisation programme we have in
place across Capita Regulated Services to constantly deliver great
customer outcomes whilst celebrating our continued partnership with
Verint.”
“We are delighted with our Employee Engagement Award,” says
Tanja Hoymann, global manager quality, Booking.com. “Our approach
to empowering technology to drive the human touch is one of the
cornerstones of our service operating model and customer service
journeys.”
“We are over the moon to receive this fantastic recognition from
Verint,” says Natalie Lee, lead speech and analytics consultant,
Aviva. “As a relatively newcomer to speech analytics we have
maximised its capabilities and have worked tirelessly over the last
12 months to deliver speech capabilities across multiple business
areas. This is a real boost to the team that continues to go from
strength to strength.”
Karin Polman, managing director, Florius, says, “The Customer
Analytics Team of the Year Award recognises that we are moving the
right way towards modernising and personalising the way we engage
with our customers. For our teams, it also means appreciation for
all their hard work. We see this as encouragement to continue our
efforts in translating the latest technologies into solutions that
are relevant to our customers.”
Richard Mobley, speech analytics manager, HomeServe, accepted
the Verint Champion Award, and stated, “Verint's speech analytics
has been fundamental to us as a business in improving our
customer's experience whilst, at the same time, providing a return
on investment. We’ve been proactively sharing our experiences with
visits from our industry peers, and also speaking at events and
webinars.”
Louise Ruman, head of student services, NHSBSA says of their
award, “We are so proud that our team has been recognised for the
great work they are doing. The results we have achieved since going
live with Verint’s Work Manager are incredible, but we know we
still have some hard work to do to continue the success. This award
truly confirms to us that we are on the right path and will
galvanise our team as we strive for further improvement.”
“We’d like to thank all of our customers for their entries,”
says Verint’s Nick Nonini, managing director, EMEA. “Our judges
were impressed with the quality of submissions, and they had a
tough job selecting from a great shortlist. These awards
acknowledge and recognise our customers’ dedication to transforming
the customer experience through the right combination of talent and
technology.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation and cyber intelligence. Today, over 10,000
organisations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200109005061/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Investor Relations Alan Roden Verint
Systems Inc. alan.roden@verint.com
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