Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation Awards
December 19 2019 - 8:30AM
Business Wire
Recognized as Best and Most Innovative Solution for Customer
Engagement Excellence in Ventana Research’s 12th Annual Awards for
Technology Pioneers
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that its Unified Voice of the Customer™
(VoC) product has won a Digital Innovation Award for 2019 from
Ventana Research. Unified VoC, part of the Verint Experience Cloud,
took first place in the Customer Excellence category, which honors
a technology vendor that best exemplifies innovation in
applications and technologies that support customer engagement.
Verint was selected from hundreds of entries - in a range of
categories including analytics, marketing and digital technology -
to become one of three finalists and inevitably the Winner in
digital innovation for customer excellence. The awards recognize
vendors and their technologies that have had the most striking
impact on their respective markets.
“Verint solutions leverage digital insights to improve customer
experience across the entire journey. Unified VoC provides a
complete omnichannel view of the customer and offers true
innovation to compete in today’s experience economy,” says Mark
Smith, CEO and chief research officer at Ventana Research.
“Congratulations to Verint for its exceptional innovation in
Unified VoC and its impact on organizations needing to understand
and optimize actions and processes.”
Smith added, “The focus on optimizing the customer experience in
the industry has become a north star for many organizations.
However, most don’t listen to the experience provided throughout
the customer journey and, in essence, don’t provide a voice to its
customers. Verint’s technology addresses that need and helps
organizations listen and engage its customers to ensure that
feedback and satisfaction is listened to as well as acted upon to
support Voice of the Customer programs.”
Ventana Research has consistently recognized Verint through the
years—including ranking the company for its products and technology
in market research reports and awards like the 2017 Ventana
Research Digital Innovation Awards, which named Verint’s Digital
Feedback Management solution as a finalist.
“It’s an honor to be recognized in this year’s awards by Ventana
Research,” says Verint’s Ben Smith, vice president and general
manager of Verint Experience Management solutions. “As more
customers engage with brands through multiple channels,
organizations need a complete view and a deeper understanding of
all the signals across the customer journey. They can’t afford
blind spots. Enterprises need feedback from more than surveys to
differentiate in today’s marketplace, and with our Unified VoC
solution, they get it—omnichannel CX insights to drive improvements
across the business.”
Verint’s Experience Management solutions provide a comprehensive
omnichannel view of direct, indirect and inferred Voice of the
Customer feedback from across key engagement channels and with a
powerful, automated analytics engine to deliver actionable
insights. With Unified VoC, organizations can listen, analyze and
act holistically across channels with a single fully connected
platform. Through integrated speech and text analytics, Unified VoC
can also natively tap into the rich CX insights available from
contact center interactions to create a holistic view of the
customer experience.
To learn more about Verint’s Experience Management solutions,
click here. To access Mark Smith’s video on the importance of a
unified voice of the customer, what it means and what it requires
to succeed, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*Verint received Ventana Research’s Digital Innovation Award in
June 2019.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20191219005093/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Analyst Relations Ryan Zuk Verint
Systems Inc. ryan.zuk@verint.com Investor Relations Alan
Roden Verint Systems Inc. alan.roden@verint.com
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