Verint Continues to Bolster Leadership Position in AI with
the Launch of Robotic Process Automation Discovery Solution to
Accelerate Time-to-Value
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it received the highest overall
vendor satisfaction, product, professional services and product
innovation scores from customers according to DMG Consulting LLC’s
new 2019-2020 Robotic Process Automation (RPA) Product and Market
Report*.
On the heels of these new rankings, Verint is continuing to
expand its RPA leadership position via the introduction of a new
analytics solution – Robotic Process Automation Discovery™ – to
help organizations best leverage RPA – in the cloud or on premise –
to accelerate time-to-value in intelligent automation
initiatives.
Verint RPA: High Customer Satisfaction Scores in All Three
DMG Ratings Categories
The DMG report provides extensive analysis of the RPA market and
vendors who offer solutions that address service, contact center,
back-office and other enterprise uses. Verint received the highest
customer scores among all featured vendors in Vendor Satisfaction
ratings for professional services and product innovation, while
tying for highest scores in product, implementation, and
responsiveness to product enhancement requests. Verint also
received the highest scores among all vendors covered in the report
for six product capabilities and seven product effectiveness
categories.
Commenting on the overall RPA market outlook, Donna Fluss,
president, DMG Consulting, says: “DMG expects the pace of growth to
remain very strong, experiencing year-over-year increases of 100%
or more in each of the next five years. Use cases for RPA are
growing in both front- and back-office operations, and
organizations are beginning to appreciate the benefits of a
collaborative, hybrid workforce.”
Verint Robotic Process Automation Discovery
One of the biggest challenges facing organizations in digital
transformation is identifying automation opportunities. Verint’s
new Robotic Process Automation Discovery solution provides
actionable insight into enterprise workflows, to identify
automation opportunities with the greatest potential for return on
investment, while streamlining RPA development and deployment.
Activities that previously took consultants months to deliver, can
now be completed in a few weeks.
Verint’s solution leverages AI to automatically capture
information behind the scenes on how business applications are used
for daily tasks, analyze information to map tasks to processes,
determine key trends and identify automation opportunities with the
highest ROI, based on factors such as worker hourly rates and
average handle time. AI drives workflow generation to make RPA
development and deployment easier, faster, and more efficient.
“Automation Discovery identifies and discovers what processes
can be improved through automation,” says Verint’s John Goodson,
SVP and general manager, Products. “Achieving this kind of profound
visibility can eliminate the noise associated with process
automation and have a positive, rapid impact on digital
transformation initiatives.”
Read the latest blog, “Speed RPA Process Selection and Time to
Value.” To learn more about Verint’s Robotic Process Automation™
solution, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
* Source: DMG Consulting LLC, 2019-2020 Robotic Process
Automation Product and Market Report, published Q3 2019
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20191218005106/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Investor Relations Alan Roden Verint
Systems Inc. alan.roden@verint.com
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