Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from Opus Research for Third Consecutive Year
December 17 2019 - 8:30AM
Business Wire
Verint Offering Cited for Perfect Scores on Intelligence
Maturity, Track Record and Enabling Platforms and
Technologies
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced it has been ranked among the top
Intelligent Assistant (IA) solution vendors in Opus Research’s 2019
“Decision Makers’ Guide to Enterprise Intelligent Assistants.” The
report is the most comprehensive assessment of today's leading
providers in natural language processing, machine learning,
Artificial Intelligence (AI), and analytics that power automated
virtual agents and digital self-service solutions.
Verint’s Intelligent Virtual Assistant™ solutions, part of its
self-service cloud, surpassed other vendors in the ranking
categories of Enabling Platforms and Technologies, Enterprise IA
maturity and Track Record. Opus Research also cited Verint
favorably for the company’s future plans and vision in the
space.
“The leading providers of Enterprise Intelligent Assistants
support superior integration, openness and connections to multiple
proprietary and third-party resources to provide rapid deployments
of consistently accurate information to customers,” says Derek Top,
senior analyst and research director, Opus Research. “Verint’s
open, modular AI solution achieves this by enabling enterprises to
automate anywhere and easily scale while expanding intelligence,
powering its leadership position in the rapidly changing
Intelligent Assistant market.”
According to the report, key Verint differentiators include:
- A full suite of technologies that enhance and support the
entire customer journey through AI-enabled, predictive innovations
built to improve customer experience while also lowering
costs.
- An AI-powered solution that unlocks the power of conversational
data and uncovers user intent, mapping automation strategies that
align with business goals and user needs.
- A prolific real-world labeled data library with tens of
thousands of regression tests in every language model set.
“We are honored that Opus has recognized our success in helping
customers find the balance between improving customer experience
while reducing costs,” said Verint’s Michael Southworth, general
manager, intelligent self-service. “Intelligent Assistant solutions
are playing a key role in achieving this delicate balance by
empowering the customer through self-service while driving
knowledge intelligently across contact center touch points to
enhance agent performance and improve the customer experience.”
Earlier this year, Alight Solutions received the 2018 Opus
Research Conversational Commerce Award by leveraging Verint’s
Intelligent Virtual Assistant technology to transform its web
self-service experience with automation. Alight’s virtual
assistant, named “Lisa,” is an innovative example of how Verint
customers lead the way with automated, intelligent self-service
solutions.
Verint’s Intelligent Self-Service offerings include Web
Self-Service; Knowledge Management; Intelligent Virtual Assistant
for automated, secure self-service chat interaction; Interactive
Voice Response for self-service phone/voice interaction; and Verint
Community for consumers to find the information they need and get
technical assistance without speaking to a company representative.
To learn more about Verint Intelligent Self-Service solutions,
click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
* Source: Opus Research Decision Makers’ Guide to Enterprise
Intelligent Assistants was published Q4 2019
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191217005208/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Analyst Relations Ryan Zuk Verint
Systems Inc. ryan.zuk@verint.com Investor Relations Alan
Roden Verint Systems Inc. alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024