Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance
December 09 2019 - 8:30AM
Business Wire
Recognized for ‘Leading the Way in Customer Service,’
Verint’s Solutions Cited for Innovation, Helping Companies Deliver
World-Class Customer Experience
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced it has won top honors in three global
award competitions for 2019. The awards recognize excellence in
technology that helps organizations effectively balance customer
experience and operational efficiency.
Verint Wins Technology of the Year Honor in Business
Intelligence Group Awards*
Verint is among 40 companies, executives and products named as
winners in Business Intelligence Group’s 2019 Excellence in
Customer Service awards. This annual awards program recognizes
those who are helping companies communicate better with their
customers to provide a differentiated level of customer service.
Winner in the Technology of the Year category for large technology
companies providing business services solutions, Verint was
recognized as one of “40 names leading the way in customer
service.”
Verint Automated Verification Takes Gold for Best New Product
for the Contact Center**
Verint’s Automated Verification solution took the gold medal in
the “Best New Product or Service for Contact Center” category in
the sixth annual Customer Sales and Service World Awards. The
inaugural release of Verint Automated Verification is a solution
that helps organizations comply with internal policies and external
regulations by actively checking enterprise systems to validate the
ongoing performance of applications, communication and customer
interaction recording.
Verint Customer Engagement Wins TMC CUSTOMER Magazine’s
Contact Center Technology Award***
Verint placed among the year’s top contact center industry
leaders in hardware, software and services for its Customer
Engagement technology portfolio. In this 14th annual awards
competition, winners were chosen for their product or service’s
strength in helping enterprise and outsourced contact centers
deliver world-class customer experience. Verint’s cloud-enabled
solutions powered by artificial intelligence (AI) were recognized
for their ability to help organizations respond to customer needs
through interaction analytics, speech transcription and unified VoC
across channels.
“It’s always gratifying to see our customer engagement
leadership recognized, especially when our newer offerings so
clearly hit the mark,” said Nancy Treaster, Verint’s senior vice
president and general manager of strategic operations. “Excellence
in CX is a constantly moving target as customer habits and
preferences shift to digital-first, multi-channel interactions with
brands. With tools that help companies respond efficiently, our
solutions are in step with these changes, as the CX awards
attest.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*Verint was honored with the Business Intelligence Group’s 2019
Excellence in Customer Service award in May 2019 **Verint was
honored with the Customer Sales and Service World Award in July
2019 ***Verint was honored with the TMC’s Customer Magazine’s
Contact Center Award in September 2019
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law; Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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Media Relations Amy Curry
Verint Systems Inc. amy.curry@verint.com Investor Relations Alan Roden Verint Systems
Inc. alan.roden@verint.com
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