Verint Strengthens Integration with Microsoft for Compliance Recording
July 16 2019 - 8:30AM
Business Wire
Will Empower Businesses to Capture Microsoft Teams
Interactions across Contact Center, Back-office, and Trading Floor
Operations
MICROSOFT INSPIRE — Verint® Systems Inc. (Nasdaq: VRNT), The
Customer Engagement Company™, today announced that it has engaged
with Microsoft to support compliance recording for Microsoft Teams.
This collaboration will enable further development, integration,
co-selling efforts and support of Teams with the Verint Financial
Compliance portfolio, a holistic suite of compliance solutions.
Leveraging the joint capabilities, organizations will benefit from
streamlined teamwork and enhanced collaboration using Microsoft’s
fastest-growing business application while adhering to relevant
regulatory requirements for record keeping, monitoring and
reporting. The added layer of compliance recording will empower
businesses to capture Teams interactions properly across contact
center, back-office, and trading floor operations.
Verint has developed leading compliance solutions designed to
mitigate compliance risk for Microsoft Unified Communications (UC)
for the past 10 years. Verint’s was one of the first recording
systems to receive Skype for Business certification in 2016 and
supports all communication modes and multiple conversation
scenarios available in the platform, augmented by deep integration
with Microsoft Azure. Verint is developing the recording solution
built on the future Compliance Recording APIs for Teams, thus
enabling businesses from regulated industries to address compliance
concerns within their omnichannel communications and collaboration
environment.
Secure and Compliant Recording Solution
Verint Financial Compliance records all communication and media
sources from Unified Communications, collaboration, mobile, trading
turret and IP telephony platforms. Given the need to comply with a
series of legislation in the financial markets—such as the
Dodd-Frank Act in the United States and MiFID II in the European
Union—innovative and integrated compliance capabilities are
critical in financial services organizations to support
sophisticated regulatory demands. Verint Financial Compliance helps
address the increasing scope and volume of voice and electronic
communications data that must be recorded, stored and available for
retrieval.
“Verint and Microsoft have had a successful partnership for
nearly a decade, and we were the first to offer recording solutions
to capture all business communications and record a variety of call
scenarios across Microsoft solutions,” says Verint’s John Bourne,
senior vice president, global channels and alliances. “With over
270 joint compliance customers across 40 countries, we’re excited
to continue our strategic integration efforts with Microsoft Teams
to offer a secure and compliant recording infrastructure designed
to support recording multiple modes of communication in
peer-to-peer interactions and conference meetings while providing a
seamless user experience.”
Verint is a global leader in cloud and on-premises customer
engagement solutions—with a focus on workforce engagement, voice of
the customer, intelligent self-service, fraud and compliance.
Verint Financial Compliance solutions offer a broad range of
capabilities including the ability to capture communications
data—including voice, IM, SMS, video, screen activities and content
sharing—from UC and Collaboration solutions along with automated
operational verification, compliance assurance, advanced speech
transcription and analytics, and an open approach to facilitate
integration.
For more information on Verint Financial Compliance offerings,
click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2019, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190716005269/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Investor Relations Alan Roden Verint
Systems Inc. alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024