Verint Voice of Customer Solutions Recognized Among Top Digital Voice of Customer (VoC) Specialists by Independent Research F...
May 21 2019 - 8:35AM
Business Wire
Verint Solutions Receive Highest Scores in Overall Revenue
Criteria and among the Highest in Market Presence Category
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that two of its Voice of Customer (VoC)
solutions were recognized in “The Forrester Wave™: Digital
Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by
Forrester Research, Inc.
Verint1 was named a Strong Performer and ranked highest in the
current offering category. Verint2 received the highest scores in
the overall revenue criteria, and among the highest in the market
presence category. Verint3 received the highest possible score in
the criteria of feedback collection methods, analysis capabilities,
open-text response capabilities, digital interaction analysis,
alerting capabilities, and professional services.
“We’re proud to have two of our solutions recognized as top
digital VoC providers that matter most. Today also marks the launch
of our new Verint Unified VoC solution, tailored to serve the
unique needs of CX leaders within large enterprises by listening to
customers at scale and eliminating VoC blind spots across
channels,” says Verint’s Ben Smith, General Manager of Voice of the
Customer Solutions. “Only Verint can harness contact center and
digital feedback holistically, while leveraging machine learning
and automated insights to drive customer satisfaction and
growth.”
The methodology for The Forrester Wave™: Digital VoC
Specialists, Q2 2019 report includes vendor surveys, product demos,
client reference calls, and client reference surveys. Access the
full report and detailed evaluations of Verint VoC solutions
here.
Faith Adams, author of Forrester Wave™: Digital VoC Specialists,
Q2 2019, is a guest speaker at the Verint Engage customer
conference in Orlando today in session entitled “Combine VoC and
Operational Data to Make CX Everyone’s Job and Generate Improved
ROI.”
Helpful Link
- Complimentary copy of Forrester
Research, Inc.’s “The Forrester Wave™: Digital
Voice-Of-The-Customer Specialist Platforms, Q2 2019”.
1 Verint ForeSee
2 Verint ForeSee and Verint OpinionLab
3 Verint ForeSee
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190521005132/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.comInvestor RelationsAlan RodenVerint
Systems Inc.alan.roden@verint.com
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