Verint Names Five9 Cloud Partner of the Year
April 01 2019 - 7:30AM
Business Wire
The Five9 Cloud Contact Center Platform and Verint’s Customer
Engagement Solutions Prove to be Winning Combination for Contact
Centers; Delivering Best-in-Class Value to Customers
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it has named Five9 its Cloud Partner
of the Year. The annual recognition honors one Verint partner for
outstanding achievement in customer engagement, and for
collaborative approaches in helping organizations achieve business
goals, revenue objectives and growth.
CCaaS provider Five9 delivers cloud-based solutions for contact
centers to track and manage interactions with customers. Verint’s
customer engagement solutions housed in Five9’s data center,
provides for integrated, streamlined communication and application
access for the companies’ joint customers.
“Leveraging our shared strengths and cloud experience, we’re
able to deliver a complete contact center in the cloud offering
that enables organizations to fully achieve their modernization
objectives,” said Verint’s John Bourne, senior vice president,
global channels and alliances. “Five9 is a fast-growing cloud
partner with a global presence and customers across all verticals,
so they are an excellent fit for us. We look forward to many more
years of collaboration and success.”
Both Verint and Five9 have been recognized as a Leader in
Gartner’s Magic Quadrant* in their respective market segments. And,
both companies share a commitment to create exceptional customer
experiences, increase employee productivity and deliver tangible
business results.
“We were honored to be named Rising Star last year at Verint’s
Partner Forum, so this year’s recognition as Partner of the Year
makes us doubly proud,” said Dan Burkland, President, Five9.
“Verint’s solutions, including WFM, QM, and speech analytics, fully
installed and integrated in our cloud environment, make the contact
center workforce more engaged and better able to meet the demands
of today’s consumers.”
*Source: Verint named a Leader in Gartner, Inc. Magic Quadrant
for Workforce Engagement Management by Simon Harrison and Jim
Davies, February 12, 2019. (This report was formerly titled the
Magic Quadrant for Customer Engagement Center Workforce
Optimization and the Magic Quadrant for Contact Center Workforce
Optimization.) Five9 named a Leader in Magic Quadrant for Contact
Center as a Service, North America by Drew Kraus, Steve Blood,
Simon Harrison, Daniel O'Connell, October 17, 2018.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190401005163/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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