Verint Recognized as Customer Relationship Leader, Winning Coveted CRM Watchlist Recognition
February 27 2019 - 8:30AM
Business Wire
2019 List Recognizes Small Number of Industry Trailblazers
for “Sustainable Impact, Superb Culture and Excellent Products and
Services”
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it has been named a winner in the
2019 CRM Watchlist, an annual evaluation conducted by Paul
Greenberg, President of the 56 Group, LLC and author of CRM at the
Speed of Light.
The CRM Watchlist recognizes companies that not only had the
most impact in the customer-facing technology world in the past
year, but also are likely to maintain that impact for the next few
years. Out of 73 submissions, Verint was one of 14 companies placed
on the Watchlist, now in its 13th year.
In his 2019 CRM Watchlist announcement, Greenberg wrote that the
Watchlist looked for companies with a “sustainable impact,” a
phrase he defines as “a complete company that has been doing [CRM]
long enough to have established a rhythm. The company has to be
well-rounded: it has financial stability, solid management,
excellent products and services, superb culture, and a strong
partner ecosystem to help sustain its efforts. It has to have a
clear vision and mission and also clear-cut strategies for outreach
to get external forces—customers, analysts, journalists, prospects,
influencers, etc.—engaged.”
Winners Excelled in Customer Relationships
“It’s an honor to be included in the 56 Group’s annual
Watchlist,” says Nancy Treaster, SVP and general manager, strategic
operations, Verint. “Paul Greenburg’s judging is meticulous and
insightful. This year, for example, his comments about all the
winning companies having a strong focus on customer relationships
were precisely in sync with Verint’s commitment to developing
customers for life.”
Greenburg noted that the winning companies showed maturity in
their relationships with their customers. “Each of them had a
strong customer success program in place,” he wrote. “They are all
highly mature, battle-tested and well-funded, with clear metrics
for measuring success. This is an account-focused approach to
service that values the customer and allows the customer to see the
vendor as a trusted adviser.”
To learn more about Verint’s customers and their individual
success stories, visit:
https://www.verint.com/engagement/our-story/customer-success/.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2018, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, TERROGENCE, SENSECY,
CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS,
EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are
trademarks or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190227005180/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.comInvestor RelationsAlan RodenVerint
Systems Inc.alan.roden@verint.com
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