Zions Bancorporation Wins Honor in “Improving Processes”
Category, and VyStar Credit Union Earns Top Award in “Enriching
Interactions” Category
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that Zions Bank and VyStar Credit Union
were named security excellence winners in the company’s annual
customer recognition program at the 2018 Engage™ Global Customer
Conference. This recognition platform recognizes how organizations
are simplifying, modernizing and automating their approaches to
customer engagement, compliance and fraud mitigation. Zions Bank
received this year’s top honor in the “improving processes”
category and VyStar Credit Union in the “enriching interactions”
category.
“Improving Processes” Winner: Zions Bank
Zions Bank is a subsidiary of Zions Bancorporation, a financial
services firm that is included in the S&P 500, and which
operates seven brands in 11 western states. Zions has been a Verint
customer for more than a decade. The bank uses Verint’s
comprehensive branch surveillance platform for advanced security,
including network video recorders and IP cameras, and powerful
software for video surveillance management and recording, and
surveillance analytics to ensure efficient security processes. The
result is a next-generation security system that provides smoother
integration of intelligence data, smarter management of assets and
better protection for customers.
“Enriching Interactions” Winner: VyStar Credit Union
VyStar Credit Union turned to Verint to implement an advanced
approach to fraud investigations across its network. Using Verint
video recorders in ATMs and branches, and Verint EdgeVMS
Vid-Center, Op-Center and Evidence Center solutions for network
management and investigation support, VyStar made impressive gains
in protecting its nearly 600,000 members. By centrally capturing
video of ATM and teller transactions to search fraudulent activity
across the organization’s footprint, VyStar has streamlined
investigations, reduced costs and experienced an 85 percent
increase in overall efficiency compared to its previous manual
fraud investigation approach.
“We congratulate VyStar and Zions Bank as recipients of our
Engage Global Customer Awards in the banking and retail markets,”
says Verint’s Matt Tengwall, vice president and general manager,
banking and retail solutions at Verint. “These forward-thinking
organizations understand the importance of using the best
technology not only to improve security processes, but to make the
most of every second in time-sensitive investigations that help
protect their customers and shareholders.”
About the Verint Engage Global Customer Conference
Engage is the annual global conference that brings Verint
customers, partners and industry experts together for three days of
sharing best practices, insight and education, as well as solution
discovery and peer-to-peer networking. With themes focused on
simplifying, modernizing and automating customer engagement, it
features tracks focused on workforce engagement, self-service,
voice of the customer, compliance and fraud mitigation. The event
is tailored for enterprise professionals across the many areas of
business that help shape the customer experience—contact center,
back-office and branch operations, self-service, ecommerce,
customer experience, marketing, IT and compliance. Verint Engage
2018 helps attendees maximize their technology investments,
discover big ideas and bold innovations, share proven practices and
new approaches for today’s rapidly evolving business environments,
and provide insight into future innovations for competitive
advantage. Click here to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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Verint Systems Inc.Media RelationsCourtney
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