Verint Presents Banco Votorantim and a Leading Telecommunications Company with “Customer Engagement Excellence Awards”
May 31 2018 - 8:30AM
Business Wire
Banco Votorantim and American Telecom Win Dual Top Honors in
the “Modernize” Category
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that Banco Votorantim and a leading
telecommunications company have been named co-winners of its 2018
Engage™ Global Customer Conference “Customer Engagement Excellence
Awards” in the “Modernize: Sharing Real-Time Intelligence”
category. This recognition highlights organizations using Verint
solutions to modernize customer engagement by understanding
customer intent, predicting behavior and striking the right balance
between automation and assisted service.
Winners: Banco Votorantim and a Leading Telecommunications
Company
A long-time user of Verint solutions, this leading telecom
company has made significant advancements in taking quick action on
real-time intelligence with Verint Voice of the Customer™
solutions. The communications giant leverages Verint Digital
Feedback Management™ to distribute real-time alerts to key
stakeholders as soon as it receives digital feedback from customers
regarding issues with a desktop portal and mobile app. With many of
the issues involving order processing, upgrades and other
revenue-impacting activities, it’s critical that the company
quickly respond and make changes—and now it can. These adjustments
have resulted in significant revenue gains and happier
customers.
The largest bank in Brazil for car financing, Banco Votorantim,
uses Verint Speech Analytics™ to reduce legal claims by customers.
The solution applies artificial intelligence to monitor tens of
thousands of calls daily to the bank’s three contact center, and
identify interactions that have a potential legal claim risk and
route them to the appropriate callback unit for resolution. As a
result, Banco Votorantim has identified and resolved 91 percent of
customer calls that represent a potential risk of this type. In
addition to enhancing internal processes and increasing loyalty,
the bank has strengthened its brand and achieved significant
savings.
“We’re delighted to recognize Banco Votorantim and this leading
telecom in the ‘Modernize’ category of our annual Customer
Engagement Excellence Awards,” says Verint’s Ryan Hollenbeck,
senior vice president of global marking and customer experience
program executive sponsor. “It is especially rewarding to see these
organizations make the most of our Voice of the Customer solutions
to improve both voice and digital interactions while modernizing
customer engagement.”
About the Verint Engage Global Customer Conference
Engage is the annual global conference that brings Verint
customers, partners and industry experts together for three days of
sharing best practices, insight and education, as well as solution
discovery and peer-to-peer networking. With themes focused on
simplifying, modernizing and automating customer engagement, it
features tracks focused on workforce engagement, self-service,
voice of the customer, compliance and fraud mitigation. The event
is tailored for enterprise professionals across the many areas of
business that help shape the customer experience—contact center,
back-office and branch operations, self-service, ecommerce,
customer experience, marketing, IT and compliance. Verint Engage
2018 helps attendees maximize their technology investments,
discover big ideas and bold innovations, share proven practices and
new approaches for today’s rapidly evolving business environments,
and provide insight into future innovations for competitive
advantage. Click here to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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Verint Systems Inc.Media and Analyst Relations:Anne
Pattonanne.patton@verint.comorInvestor Relations:Alan
Rodenalan.roden@verint.com
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