Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce
November 29 2017 - 8:30AM
Business Wire
Mobility and Digital Assistants Make It Easy for Employees to
Manage Work Schedules, Track Performance and Simplify
Engagement
Verint® Systems Inc. (Nasdaq: VRNT) today announced innovative
automation capabilities that are empowering the fast-growing
digital workforce. These powerful new capabilities allow employees
to access their work schedules via voice-controlled digital
personal assistants and benefit from automation to perform schedule
tasks on mobile devices—whenever and wherever they choose.
Today’s workforce expects easy-to-use software with embedded
automation and mobile functionality, like what they use in their
personal lives. Just as mobile phones and tablets are a way of life
for today’s workforce, digital personal assistants—which once were
limited to leisure activities, like playing music or ordering
pizza—are growing in popularity in the business world.
Enhanced Mobile Capabilities
Workforce Management™ (WFM), a key component in Verint’s
industry-leading Workforce Optimization™ (WFO) suite, offers
greater automated schedule control through WorkView™, its
leading-edge mobile application for employees. Key features
include:
- Cross-platform functionality that’s
available for both iPhone and Android devices.
- Support for each step of the employee
journey—from requesting time off and swapping shifts, to comparing
latest performance metrics with group average—and the ability to
make every step of the journey easy on the devices employees prefer
to use.
- Automated approval of schedule changes,
allowing employees to view available shifts and the Verint WFM
solution to automatically approve swaps and pick-ups based on
pre-defined business rules.
In addition to offering built-in support for open bids, schedule
management and shift bid access, the solution fosters employee
engagement across channels and functions—such as internal
communities, voice of the employee surveys and
gamification—allowing employees to manage and improve their
performance. Just as these capabilities engage and help employees
shape their work life, they also help organizations achieve their
business goals.
Artificial Intelligence (AI)-Enabled Schedule Access via
Digital Personal Assistants
WFM is key to customer engagement strategies at most
organizations and is used by millions of contact center agents and
back-office employees involved in workforce planning and
scheduling. Verint’s automated Workforce Management, with AI-based
user interface capabilities, enables third-party digital personal
assistants to communicate the structure of an employee’s work
schedule. The result: voice-activated digital assistants can tell
the time employees need to be at work on any given day and provide
details on work content and break times, creating highly flexible
access to work schedules.
“Verint’s automation solutions for WFM—as well as the automation
infused throughout our broad solution portfolio—continue to have
growing impact on the customer engagement industry, and we’re
committed to furthering our leadership and introducing even more
next-gen advancements in the areas of machine learning and natural
language processing,” says Verint’s John Goodson, GM and SVP of
products.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2017, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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Verint Systems Inc.Industry
InformationAnne
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