Verint® Systems Inc. (Nasdaq: VRNT) today announced that it will
lead several digital and live events this month, with a focus on
the power of artificial intelligence and other innovation in
customer engagement, automation and social engagement.
Center of Excellence, Wireless and Technology
(CEWIT)November 7; Stony Brook, New York
Dan Bodner, CEO, will present the opening keynote “Artificial
Intelligence – Applications and Customer Engagement” at 11:45 a.m.
ET. Bodner will discuss how artificial intelligence technology can
disrupt the customer engagement market with new innovations such as
virtual agents and robotic process automation, and how customer
engagement teams will leverage natural language processing and
machine learning to deliver significant cost efficiencies, while
improving customer satisfaction.
DestinationCRM Roundtable: Delivering Great Customer
Experiences That Actually Achieve Measurable Business
OutcomesNovember 8; Online Webinar
Raj Sivasubramanian, director of CX consulting services, will
explain how to deliver CX initiatives that positively impact
broader business objectives, such as creating customer loyalty, at
2 p.m. ET. Attendees can discover how to overcome common pitfalls
that prevent CX initiatives from living up to expectations and best
practices for prioritizing those initiatives, based on impact and
metrics.
Top 5 Best Practices for Extending WFO Beyond the Contact
CenterNovember 9; Online Webinar
At 11 a.m. ET, Craig Seebach, vice president of workforce
optimization strategy, will explore the top five best practices for
extending workforce optimization beyond the contact center to
improve productivity, capacity, quality, consistency and
service-goal achievements in back-office operations.
Empower Your Employees with More Data, More
AutomationNovember 15; Online Webinar
Guest Speaker, Forrester Research’s Ian Jacobs, principal
analyst, and Kristyn Emenecker, global vice president, product
strategy group, will discuss recent advances in automation
technology at 2 p.m. ET. Attendees can learn how using technology
to automate a quality program, from scoring through coaching, can
produce real-life benefits for quality teams, as well as for
frontline employees, customers and organizations as a whole.
The Customer Service SummitNovember 16; New York
City
Jon Allen, vice president and general manager of social
communities, is presenting “Proactive Social Care: Engage Your
Online Community” at 4:30 p.m. ET. Allen will explore how attendees
can proactively engage their communities to solve their issues
before they become complaints, as well as raise awareness of social
care channels and facilitate self-service, identify customers and
potential issues on social networks, and learn when it’s
appropriate to engage and when it is not.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2017, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20171106005341/en/
Verint Systems Inc.Media RelationsAnne
Pattonanne.patton@verint.comorInvestor
RelationsAlan Rodenalan.roden@verint.com
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