Verint Advances Modern Online Experiences with Enhancements to Community Solution
April 10 2017 - 8:30AM
Business Wire
Verint Telligent Community Furthers Real-Time Engagement
Capabilities for Detecting Presence and Enabling Deeper
Collaboration and Interactions Among Users, Content and
Services
Verint® Systems Inc. (Nasdaq: VRNT) today announced the
availability of new enhancements to its Verint Community™ solution,
including live user engagement capabilities, a richer, more
in-depth interaction platform for comments and discussion, and an
enhanced conversational experience.
These enhancements are designed to accelerate online
collaboration and increase the overall effectiveness and engagement
of social communities, and include new member and group management
capabilities, full emoji and emoticon support, prioritized
notifications and calendar advancements.
Further functionality supports the addition of live user
engagement with real-time content updates and real-time presence
and typing indicators; new threaded comment and discussion
capabilities for a richer, more in-depth interaction platform; and
a brand new conversation experience that includes live interactions
and search by keyword functionality.
- Live User Engagement and Member
Presence—Many new features in the Verint Community solution
rely on detecting presence to content, services and members.
Members’ presence is now represented by an indicator shown as a dot
in live-updating areas, helping identify that the user is online
and may see and respond more quickly than before.
- Threaded Comments and Forum
Discussions—With this enhancement, community comments are now
visually threaded so users can vote up or down on comments in real
time, see typing indicators if other users are in the process of
responding, and sort by oldest, newest and best, according to user
votes. Community discussions also receive intelligent live updates
that notify users of new comments that come in-line. Similar to
threaded comments, threaded forum discussions receive live updates,
user typing indicators, visually contextual permalink pages,
enhanced sorting options, and rich content controlled by a new
content filtering feature that provides administrators with easier
control over the type of mark-ups in threads and replies.
- Live Activity Stream with Threaded
Comments and Conversations with Search for Advanced
Collaboration—Live presence enhancements support the receipt of
real-time updates to comments and stories in the community activity
stream. Verint Community also features a host of private messaging
enhancements by way of a new user interface (UI), shortcuts that
allow users to move between conversations, scroll through current
conversation messages, search within and across conversations and
create new conversations.
“Verint Community enables organizations to make better, more
informed business decisions based on social interactions and data,
and the valuable intelligence it contains to heighten social
customer service, digital marketing and employee engagement,” notes
Jon Allen, GM community solutions, Verint. “Likewise, users benefit
from the ability to more effectively collaborate and share
information, advance customer self-serve experiences with the
ability to find solutions in online resources, deflect support
calls, and deliver better products faster by sourcing new ideas
from customers, partners and potential buyers.”
Part of Verint’s Customer Engagement Optimization™ portfolio
through its acquisition of Telligent®, this customer support and
digital marketing community solution unites modern collaboration
technologies into a single integrated suite that includes social
applications and services. Enabling organizations to create
communities of interest for their customers, partners and
employees, it includes both external customer and internal employee
community environments that provide a platform for organizations to
deliver social customer service, drive social commerce and deepen
customer relationships, while heightening customer and employee
engagement.
Click here to learn more about Verint Community and how to help
elevate customer and employee experiences.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements,"
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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respective owners.
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Public RelationsVerint Systems Inc.Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor RelationsVerint Systems Inc.Alan
Roden, 631-962-9304alan.roden@verint.com
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