Verint Named Top Winner in Workforce Optimization for 10
Consecutive Years
Company Recognized as the Winner for Voice Self-Service
Technology and as a Leader in Contact Center Search and Case
Management
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has
earned multiple honors in CRM magazine’s newly published “2017
Service Awards,” an annual recognition program that distinguishes
innovation and success in customer service and support. Among the
honors, Verint received the top “Service Winner” award in the
Workforce Optimization (WFO) category for the 10th consecutive
year, while also being named to the highest honor in the
Interactive Voice Response category. The company also received
“Service Leader” awards in the categories of Contact Center Search
and Case Management.
CRM evaluated technology companies based on a composite score of
their reputation for customer satisfaction, depth of functionality,
company direction, and five-year cost for software and
maintenance.
“Winner” Award in WFO for 10 Straight Years
According to CRM magazine, in the category of Workforce
Optimization, “Verint Systems continues its long reign as the
category leader, and for good reason, analysts agree.” The
publication notes that Verint’s score in customer satisfaction “was
the highest satisfaction score on the leaderboard.” Paul Stockford,
an awards judge and chief analyst for Saddletree Research, points
to the company as representing “the gold standard” for the WFO
category.
“When we talk to Verint customers about why they chose the
vendor, many of them specifically cited the unification of its WFO
suite,” noted judge Ian Jacobs, principal analyst at Forrester
Research, in The 2017 CRM Service Leaders: Workforce Optimization,
a destinationcrm.com article about the Awards. “Verint has knitted
together all of the tools brands need to manage their customer
service organizations into a unified whole.”
“Winner” for Interactive Voice Response Category
In its latest issue, CRM notes that “Contact Solutions was
acquired by Verint Systems in February 2016, giving it the backing
of one of the strongest companies in the contact center space.”
Editors of the publication add that “It was already a strong
competitor in its own right among a crowded field of IVR vendors,
having captured a 4.0 score in depth of functionality and solid
numbers in the other categories. Its adaptive IVR, though, is what
sets it apart.” Paul Stockford adds that for a company “to offer
that level of customer knowledge and service in an IVR solution is
game-changing.”
“Leader” Honors for Contact Center Search and Case
Management
Verint Knowledge Management™ has again been named a leader in
the Contact Center Search category, and according to CRM’s analyst
judges, “[Verint] has a good vision for the future, is competitive
and offers a complete product.” Earning the highest scores in depth
of functionality is testament to how Verint helps customers empower
employees with the knowledge and tools they need to provide the
best possible customer experience.
The company also was named a leader in the Case Management
category, earning high scores for depth of functionality. In The
2017 CRM Service Leaders: Customer Case Management, another
destinationcrm.com article, Jacobs explains that “a focus on
complex service processes still sets [Verint] apart,” and that “the
product strategy still looks very good.” Leveraging this solution,
organizations can optimize simple and complex customer service
processes by automating repetition, enhancing compliance and
reducing overall operating costs.
Verint’s WFO, voice self-service, knowledge management and case
management solutions can be deployed on-premises or in the cloud,
and part of the company’s Customer Engagement Optimization™
portfolio.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements,"
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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Verint Systems Inc.Industry
Information:Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Alan Roden,
631-962-9304alan.roden@verint.com
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