Verint Solutions Help Organizations Respond to Industry Issues and Requirements Outlined at Upcoming SWPP Conference
March 08 2012 - 10:25AM
Business Wire
As part of its participation in this week’s Annual Society of
Workforce Planning Professionals (SWPP) Conference,
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that it will speak to some of the most prominent, rising
issues facing today’s workforce planning professionals. There, the
company—a gold sponsor of SWPP’s Summit for Workforce Management
Excellence—will highlight how enterprise workforce management (WFM)
and workforce optimization (WFO) are helping organizations around
the globe achieve their business goals.
SWPP’s annual conference—which takes place March 7-9 at the
Gaylord Opryland Hotel in Nashville—will provide a series of
sessions that address complex industry issues, such as workforce
data analysis, transitioning from a cost center to profit center
approach, expanding contact center principles and best practices
beyond the contact center, addressing the changing demographics of
the workforce, quality and skills management, linking contact
center performance to customer loyalty, and more.
As part of the event, Bill Durr, principal global solutions
consultant for Verint, will present “WFM Outside the Contact
Center: The Lessons Learned” on March 8 at 9:30 a.m. CT. The
session will highlight experiences and tips for implementing WFM
practices across back-office operations and among branch-office
staff.
The Verint session will cover the differences between the
contact center and the back office. This includes how each requires
its own performance-specific approaches to planning, scheduling and
work performed, and different systems and processes in place. The
contact center has spent the last 20 years perfecting certain
methodologies, including principles that have been proven when
expanded into these other parts of the enterprise that also help
shape the customer experience.
During the SWPP Conference, Verint also will demonstrate its
fifth-generation Impact 360® Workforce Optimization™ suite, which
includes its robust, web-enabled enterprise workforce management
solution.
Verint Enterprise Workforce Management is the first
enterprise-class solution of its kind to bring unified visibility
into key workforce optimization (WFO) dynamics across customer
touch points and communications channels. From contact center, to
branch office, to back-office operations, forward-thinking
organizations are increasingly seeking a more strategic,
organization-wide approach to planning, forecasting and scheduling
their resources and work performed. They're charged with maximizing
the benefits of a growing virtual workforce and creating greater
value from available resources. A cornerstone for achieving
operational excellence is a more holistic approach to mastering
WFM, offering new visibility into the management, allocation and
tracking of people, processes and work performance
company-wide.
Impact 360 is an enterprise software suite that enables the
systems and people involved in customer sales/service functions to
capture and analyze data from customer interactions; help ensure
the right staff, with the right skills are in the right place to
serve them; and ultimately deliver a better, more cost-effective
customer experience. The suite includes a host of unified solutions
across WFM, quality monitoring, recording, voice of the customer
analytics, desktop and process analytics, performance management,
eLearning, coaching and best-practices consulting.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of
all sizes capture and analyze customer interactions, sentiments and
trends across multiple channels, improve performance and optimize
the customer experience. The solution portfolio includes the Impact
360® Workforce Optimization™ suite and Voice of the Customer
software, which serve as strategic enterprise assets for increasing
customer satisfaction and loyalty, enhancing products and services,
reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its extensive
portfolio of Enterprise Intelligence Solutions™ and Security
Intelligence Solutions™ helps worldwide organizations capture and
analyze complex, underused information sources—such as voice, video
and unstructured text—to enable more timely, effective decisions.
More than 10,000 organizations in 150 countries, including over 85
percent of the Fortune 100, use Verint solutions to improve
enterprise performance and make the world a safer place.
Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner
network. Learn more at www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
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respective owners.
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