Voice of the Customer, Workforce Management & Quality Monitoring Serve as Popular Themes for Upcoming Conferences & Web Events
February 28 2012 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that several of its subject matter experts will present
at upcoming conferences and online events. The sessions are
designed to offer tips and perspectives on using the Voice of the
Customer (VoC) to drive operational excellence and optimize
enterprise performance; explore the benefits of implementing
workforce management (WFM) among broader audiences; and highlight
how to deploy and benefit from more strategic quality monitoring
(QM) initiatives.
iBreakfast: “Money Speaks”February 29; New York, New
York
This 7:45 a.m. EST panel discussion titled “The Market Power of
Speech Recognition” will explore how voice recognition is taking a
larger role in many of today’s technologies. Has voice recognition
come of age? What do mobile and web markets need to know about this
technology and how to use it? Verint’s Daniel Ziv—vice president,
voice of the customer analytics—will serve among the panelists,
highlighting how advancements in speech analytics can help improve
automated speech interfaces and transform both marketing and
customer service operations.
2012 SWPP Annual ConferenceMarch 7-9; Nashville,
Tennessee
This year’s event, sponsored by the Society of Workforce
Planning Professionals, will include a session with Verint’s Bill
Durr, principal global solutions consultant. On March 8 at 9:30
a.m. EST, Durr will touch on “WFM Outside the Contact Center: The
Lessons Learned” by highlighting Verint’s experience in
implementing workforce management across the back-office operations
and among branch-office employees.
Are You Listening to What Your Customers are Saying--Really
Listening?March 8; One Week Media Webinar
Is it enough to review a small percentage of calls or set up a
Twitter search to monitor when your company name is mentioned? In
this 1 p.m. GMT session, Steph Patel--speech application specialist
at Verint--will review the importance of capturing customer
conversations across multiple media channels, and how the
actionable intelligence drawn from such sources can help increase
revenue, control costs and enhance company brands.
Global Forum CongressMarch 12-14; Mexico City,
Mexico
On March 13 at 4 p.m. CST, Oscar Alban--principal global market
consultant for Verint--will profile ways to create more strategic
quality monitoring initiatives by taking into consideration the
VoC. “Voice of the Customer is an Important Part of Quality
Monitoring” will look beyond recording calls primarily for agent
evaluation and encourage attendees to assess calls based on
business goals and initiatives. The discussion also will review the
significance of monitoring non-phone interactions, such as email
and chat, and leveraging customer feedback to measure how they feel
about a company’s service delivery.
Customer Feedback/Measurement/Voice of the
CustomerMarch 21; London, United Kingdom
During this event sponsored by ICT Communications, Verint’s
Helen Murray--consulting director, EMEA--will present the session
“Who’s Afraid of the Big Bad Wolf?” The discussion, scheduled for 3
p.m. GMT, will explore the pressures that organizations are
experiencing to make better use of the data they already hold in
order to increase revenues, reduce costs and boost compliance.
Knowing where to start in managing this “big data” holds the key to
winning the battle. Attendees will learn how to gather unstructured
data from multimedia customer interaction channels; how to uncover
intelligence to enhance decision making and shape customer
strategies to improve performance; and how to combine contact
center and back-office data into a single dashboard to give
executives the knowledge they’ve been seeking.
For more information regarding these events, please visit the
Verint website.
About Verint Enterprise Intelligence SolutionsVerint®
Enterprise Intelligence Solutions™ help organizations of all sizes
capture and analyze customer interactions, sentiments and trends
across multiple channels, improve performance and optimize the
customer experience. The solution portfolio includes the Impact
360® Workforce Optimization™ suite and Voice of the Customer
software, which serve as strategic enterprise assets for increasing
customer satisfaction and loyalty, enhancing products and services,
reducing operating costs and driving revenue.
About Verint Systems Inc.Verint® (NASDAQ: VRNT) is the
global leader in Actionable Intelligence® solutions and value-added
services. Its extensive portfolio of Enterprise Intelligence
Solutions™ and Security Intelligence Solutions™ helps worldwide
organizations capture and analyze complex, underused information
sources—such as voice, video and unstructured text—to enable more
timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a
safer place. Headquartered in N.Y. and a member of the Russell 3000
Index, Verint has offices worldwide and an extensive global partner
network. Learn more at www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
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ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
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EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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