Verint Customer Putting “5th-Generation” Enterprise Workforce Optimization Into Action
October 05 2011 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that a leading global event ticketing agency for
concerts, theater productions, sporting events and other activities
is implementing its 5th-generation workforce optimization software,
including Impact 360® Quality Monitoring™, PCI encryption, desktop
analytics and eLearning. The software will be used across multiple
sites and support more than 1,000 customer service representatives,
including the organization’s blended staffing model comprised of
contact center and remote agents.
With a focus on putting customers first, the organization
invested in Verint technology in April 2011 to help enhance
customers’ experiences, meet compliance requirements and advance
the business’ operational efficiencies. Once the Impact 360
deployment is complete, the agency will benefit from leveraging
interaction recording to better meet quality and processing
standards, maximize resources, support and advance its distributed
workforce, and take customer experiences to the next level. The
robust software also will provide the organization with secure
end-to-end encryption and advanced desktop analytics to help comply
with PCI DSS 2.0. This helps automatically avoid capture of
PCI-defined Sensitive Authentication Data based on agent desktop
events, as well as protecting allowable consumer data, for the
secure transaction experience that its customers trust.
“We are delighted to be partnering with this market-leading
entertainment organization to support its efforts around enhancing
processes, investing in the success of its staff, and delivering
world-class experiences to customers,” says Steve Weller, senior
vice president, Americas, Verint Witness Actionable Solutions.
“This organization will be using Verint’s latest software to meet
its needs. From quality assurance and PCI compliance, to employing
better internal processes and prioritizing front-line agent
development, each are key for excelling in today’s consumer
markets.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market's first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™--comprised
of quality monitoring and recording, voice of the customer
analytics (including speech analytics, text analytics and customer
feedback surveys), desktop and process analytics, workforce
management, performance management, eLearning, coaching and
more--serves as a strategic asset across front- and back-office
sales and service operations that help shape the customer
experience. Used by thousands of organizations around the globe,
Verint solutions help improve the entire customer service delivery
network, powering decisions Real Time at the Right Time™ to advance
service excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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