Vovici Captures the Voice of the Customer to Facilitate Consumer Input for THOR-LO
October 03 2011 - 9:00AM
Business Wire
Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading
provider of Voice of the Customer and enterprise feedback
management solutions, today announced that THOR-LO®, Inc., the
originator of activity-specific socks, has selected and implemented
Vovici‘s Enterprise Feedback Management (EFM) system. Leveraging
the solution, the company is able to capture the voice of its
customers to further solidify the strong relationship it has with
its remarkably loyal consumers.
Over 30 years of scientific research stands behind the Thorlos
ultimate consumer promise of “Your Feet Will Feel Better or Your
Money Back®.” All Thorlos sock products are designed to protect the
foot from activity-specific demands such as shear, impact and
blistering. Thorlos provides its consumers with superior comfort
products that allow them to enjoy their active lifestyles.
Collecting feedback is critical to continually achieving this
commitment, and Thorlos understands the value of an EFM system to
accomplish this task.
“Through the Vovici survey reports, we can pinpoint customer
satisfaction levels at any time around our products and services,”
says Jeff Lawson, director of marketing, THOR-LO. “Vovici has an
exceptional product that not only provides flexibility and an
easy-to-use interface for survey development, but a systematic
approach to communicating with our customers and reporting on the
results.”
After an extensive review, THOR-LO selected Vovici’s survey
software for four basic reasons: superior participant experience,
survey development interface, online training tools and service.
“We felt that Vovici provided the best long-term solution and would
make the transition easiest for both us and our consumers from our
previous method of feedback collection and application,” adds
Lawson.
“Vovici’s comprehensive platform offers organizations, like
Thorlos, the opportunity to gather, interpret and report on
business-critical feedback,” says Dave Capuano, vice president of
marketing, Vovici. “We are delighted to be working with a company
that constantly strives to delight its customers, because at the
end of the day, loyalty helps a company go the distance.”
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of
intelligent online survey management and feedback solutions.
Powerful, scalable and easy to use, Vovici’s solutions help
companies engage customers, employees and partners to increase
loyalty, facilitate innovation, and influence critical business
decisions. More than a thousand organizations worldwide, including
more than half of the Fortune 500, rely on Vovici to turn
information into action. Visit www.vovici.com for more
information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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