Verint® Systems Inc. (NASDAQ: VRNT) today announced that company
experts from Verint Witness Actionable Solutions®, along
with customers, will present at several upcoming conferences.
Today’s consumers use a variety of channels to talk with and about
companies, including phone, chat, email, text messages and social
media. Across each of these communications vehicles is an
opportunity to detect and act upon customer sentiment for valuable
enterprise business intelligence. The following sessions will
explore rising trends, and offer a host of best practices, success
stories and tips for excelling in today’s rapidly evolving business
environments.
Social Customer Contact Forum 2011September 27-29;
Monterrey, Mexico
The “Voice of the Customer” session on September 29 at 3 p.m.
will review how analytics software can help organizations ensure
that customer insights are captured, analyzed and acted upon.
Armando Palacios--regional manager, Mexico, Verint--will share best
practices, further reinforcing the ways in which Voice of the
Customer programs can foster better customer experiences, and
create more profitable and effective organizations.
2nd Annual Back Office Excellence in
BankingSeptember 28-29; Budapest, Hungary
Presenting on the topic “Customer Facing Business Units Are Just
the Tip of the Iceberg--How Do You Understand the Voice of the
Customer Across the Front and Back Office?” is Verint’s Claire
Richardson, director of WFO solutions, EMEA. The session--taking
place September 28 at 11:15 a.m.--will explain how understanding
the Voice of the Customer can impact customer satisfaction, and how
with this knowledge, businesses can be better equipped to manage
both back-office processes and front-office inquiries, helping meet
service level objectives across the organization.
Quality Assurance and Training Conference
(QATC)October 12-14; Nashville, Tennessee
At 1:15 p.m. on October 12, Brynn Palmer--solutions marketing
principal for Verint--will explore the generations of people and
their work styles in the session “Is Your Quality Program
‘Generation Ready'?” The discussion will look at how today's
quality teams can excel at managing and motivating the greatest
diversity of employees and customers since the birth of the modern
call center.
Palmer also will participate in the “60 Ideas in 60 Minutes”
panel on October 14 at 8:45 a.m. With quality assurance as the
focus, this fast-paced, interactive session will offer tips that
attendees can take home and implement as part of their own QA
programs.
2nd Annual Customer Experience Management
SummitOctober 18-20; Madrid, Spain
Moderated by Verint, the panel “Do You Know What Your Customers
Really Think of You?” will take a renewed look at the significance
of monitoring customer interactions across multiple media channels.
During the session--which takes place October 18 at 6:20
p.m.--participants will discuss how gathering unstructured data
from voice, texts, emails, the Web, social media and customer
surveys enables access to vital intelligence designed to help
uncover the causes of customer frustration and/or dissatisfaction,
detect and respond rapidly to social media themes, identify rising
trends and grow customer relationships for the long-term.
Customer Contact 2011, WestOctober 23-26; Coronado,
California
Verint customer VSP Vision Care will join Greg Sherry--marketing
VP at Verint--in the presentation “Embracing the New Voice of the
Customer: One Voice, Many Channels” on October 25 at 1:35 p.m.
Today’s consumers use an increasing number of channels to
communicate with and about a business. This can arm organizations
with an amazing amount of information, and beg the question of
whether they then leverage such data to determine emerging trends,
customer preferences and areas of opportunity? Attendees will walk
away with best practices and next steps for driving customer
success and improving the bottom line.
For more information, visit the Verint event website.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market's first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360Workforce Optimization™--comprised
of quality monitoring and recording, voice of the customer
analytics (including speech analytics, text analytics and customer
feedback surveys), desktop and process analytics, workforce
management, performance management, eLearning, coaching and
more--serves as a strategic asset across front- and back-office
sales and service operations that help shape the customer
experience. Used by thousands of organizations around the globe,
Verint solutions help improve the entire customer service delivery
network, powering decisions Real Time at the Right Time™ to advance
service excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries--including over 85 percent of the Fortune 100--use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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