Hear Firsthand How Acting on VOC Insight Can Increase Customer Satisfaction & Loyalty
September 14 2011 - 9:00AM
Business Wire
On Wednesday, September 21, 2011 at 2 p.m. ET, Vovici™, a
Verint® Systems (NASDAQ: VRNT) company and leading provider of
Voice of the Customer and enterprise feedback management solutions,
will present a Webinar entitled Voice of the Customer: For Savvis,
Actions Speak Louder than Words.
Vovici, together with Savvis, a CenturyLink company and a global
leader in IT infrastructure services, will discuss how Savvis has
been able to act on customer feedback and customer insight
information to make true business process improvements. Jon
Windley, VP Customer Advocacy at Savvis, and Brian Koma, VP of
Research at Vovici, will present the value of collecting and
then fully operationalizing customer insights.
In this Webinar, you will learn:
- The tactics Savvis has employed to
connect customer insight information to business process
improvements
- How customer feedback is used to
prioritize process work
- How executing on process improvements
impacts customer satisfaction and loyalty
“In any voice of the customer program, having the ability to act
on the customer insights you gather and make true process
improvements is critical,” says Windley. “With the right strategy
and toolset in place, we’ve been able to successfully execute on
this at Savvis, leveraging a number of approaches and tactics that
have yielded positive results for the business and for our
customers by way of higher satisfaction and deeper loyalty.”
Don’t miss the chance to find out more. To register for this
presentation, click HERE.
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of
intelligent online survey management and feedback solutions.
Powerful, scalable and easy to use, Vovici’s solutions help
companies engage customers, employees and partners to increase
loyalty, facilitate innovation, and influence critical business
decisions. More than a thousand organizations worldwide, including
more than half of the Fortune 500, rely on Vovici to turn
information into action. Visit www.vovici.com for more
information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150 countries –
including over 85 percent of the Fortune 100 – use Verint solutions
to capture, distill, and analyze complex and underused information
sources, such as voice, video and unstructured text. Headquartered
in Melville, New York, we support our customers around the globe
directly and with an extensive network of selling and support
partners. Verint is listed on the NASDAQ Stock Market under the
symbol "VRNT." Visit us at our website www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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