Industry Leader to Discuss Strategies for a Successful Voice of the Customer Program at Fall Events
September 09 2011 - 9:00AM
Business Wire
Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading
provider of Voice of the Customer and enterprise feedback
management solutions, today announced that Nancy Porte, vice
president of customer experience, will present at two large
industry events this fall.
IT Expo West, a premier IP communications event, takes place at
the Austin Convention Center September 13 – 15. There, Porte will
provide anecdotal stories and results from successful Voice of the
Customer programs during the panel discussion Hearing the Voice of
the Customer Leads to Songs of Success to be held Thursday,
September 15 from 10 – 10:45 am CT.
Engagement Expo, powered by Loyalty 360, is an industry forum
designed to explore practices and solutions, along with the
challenges and opportunities that today’s organizations face across
customer, brand, channel and merchant engagement. The event will
take place at The Westin Stonebriar in Frisco, Texas, November 6-8.
Porte will be joined by Vovici customer, Ben Robins, research
manager, Audience Insight & Research, for a session titled
Radio Silence is Costly, NPR Listens with Panels, to be held
Monday, November 7 at 1:30 pm CT. This one hour presentation will
examine how online communities have become one of the most
efficient ways to listen to customers and translate their insights
and feedback into tangible business results. As an organization
opens up to customers’ thoughts, concerns and complaints, it can
gain respect and confidence, and move from a vendor that provides a
service into an indispensable partner.
With over 20 years experience, Porte is responsible for Vovici’s
Voice of the Customer program, including managing customer support,
customer training and CRM systems. She has implemented successful
client support and retention strategies at several other companies,
including Approva, Monster Government Solutions, iDEFENSE and
CareerBuilder.
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of
intelligent online survey management and feedback solutions.
Powerful, scalable and easy to use, Vovici’s solutions help
companies engage customers, employees and partners to increase
loyalty, facilitate innovation, and influence critical business
decisions. More than a thousand organizations worldwide, including
more than half of the Fortune 500, rely on Vovici to turn
information into action. Visit www.vovici.com for more
information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries-including over 85 percent of the Fortune 100-use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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