Verint® Systems Inc. (NASDAQ: VRNT) today announced that company officials from Verint Witness Actionable Solutions®, along with customers and members of the analyst community, will participate in several upcoming conferences and web events. Presentation topics will touch on ways to improve the customer experience, how to track voice of the customer insights and the rise in enterprise workforce optimization (WFO).

Explore the Rise of WFO and Voice of the Customer (VoC) Programs in Corporate and Nonprofit AmericaJuly 20; WebinarToday’s consumers are multichannel and as a result, demand the same type of service and support from the organizations they do business with. This dynamic is leading enterprises to revisit not only their contact center needs, but also how they hire, train and manage their staffs. At 1 p.m. ET, a panel of experts--comprised of Forrester Research Principal Analyst Art Schoeller, CredAbility CIO Dan Brown and Verint Senior VP Ryan Hollenbeck--will explore such topics as the latest trends in customer service and support operations; what’s driving WFO and VoC initiatives; results from a Forrester survey on customer care environments; a case study focused on CredAbility and its approach to client service and care; and the power of today’s agents in the customer service equation.

A Look Ahead--What Direction is Today’s Workforce Headed?July 28; CRMXchange WebinarThe discussion--in this CRMXchange web event taking place at 10 a.m. PT--will take a look at today’s organizations to determine how traditional management methods, with functional and departmental silos, can lead to misaligned customer touch points and misunderstood customer experiences. Verint’s Bill Durr, principal global solutions consultant, will explore the ways in which an organization can leverage employee skills throughout the enterprise, challenge existing processes for validation and improvement purposes, and provide optimal staffing across the organization. Attendees also will discover how enterprise-wide workforce planning can lead to superior service across multiple customer touch points--from the contact center to the back office.

SpeechTek 2011August 8-10; New York, New York“Make Better Decisions with Multi-channel Analytics”Progressive companies are combining speech analytics solutions with insights derived though other forms of customer contact such as chat, email and social media. In this 11:30 a.m. ET panel on August 8, Diego Lomanto--principal solutions marketing, analytics for Verint--will join other industry experts to explore the details of a Voice of the Customer Analytics strategy that highlights how to merge channels; benefit from early warning systems from different sources; conduct deep-dive, root-cause analysis; and drive relevant information to key stakeholders.

“Case Study--Pitney Bowes”At 12 p.m. ET on August 10, this case study style session will highlight how Pitney Bowes is using speech analytics on a daily basis to provide detailed intelligence from customer interactions on such topics as communicating rate changes and improving customer experiences by reducing transfers and repeat calls. Attendees will learn more about the infrastructure Pitney Bowes has established to take advantage of its analytics software.

CONAREC 2011August 30-31; Sao Paulo, Brazil“Analytical Intelligence: Innovative Solutions to Ensure Customer Satisfaction”In this session, Oscar Alban--principal global market consultant for Verint--will explore themes surrounding the power and impact of the “voice of the customer.” Through the use of analytics software, organizations can help ensure that consumer insights are captured, analyzed and acted upon. In addition to learning about best practices, attendees will walk away with knowledge on how VoC programs can foster better customer experiences, and create more profitable and effective organizations.

About Verint Witness Actionable SolutionsVerint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market’s first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today’s customer-centric enterprises.

About Verint Systems Inc.Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From May 2024 to Jun 2024 Click Here for more Verint Systems Charts.
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2023 to Jun 2024 Click Here for more Verint Systems Charts.