SPEAKER ALERT: Verint to Profile Key Voice of the Customer Analytics & Workforce Optimization Trends & Success Stories During...
July 20 2011 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that company officials from Verint Witness Actionable
Solutions®, along with customers and members of the analyst
community, will participate in several upcoming conferences and web
events. Presentation topics will touch on ways to improve the
customer experience, how to track voice of the customer insights
and the rise in enterprise workforce optimization (WFO).
Explore the Rise of WFO and Voice of the Customer (VoC)
Programs in Corporate and Nonprofit AmericaJuly 20;
WebinarToday’s consumers are multichannel and as a result,
demand the same type of service and support from the organizations
they do business with. This dynamic is leading enterprises to
revisit not only their contact center needs, but also how they
hire, train and manage their staffs. At 1 p.m. ET, a panel of
experts--comprised of Forrester Research Principal Analyst Art
Schoeller, CredAbility CIO Dan Brown and Verint Senior VP Ryan
Hollenbeck--will explore such topics as the latest trends in
customer service and support operations; what’s driving WFO and VoC
initiatives; results from a Forrester survey on customer care
environments; a case study focused on CredAbility and its approach
to client service and care; and the power of today’s agents in the
customer service equation.
A Look Ahead--What Direction is Today’s Workforce
Headed?July 28; CRMXchange WebinarThe discussion--in
this CRMXchange web event taking place at 10 a.m. PT--will take a
look at today’s organizations to determine how traditional
management methods, with functional and departmental silos, can
lead to misaligned customer touch points and misunderstood customer
experiences. Verint’s Bill Durr, principal global solutions
consultant, will explore the ways in which an organization can
leverage employee skills throughout the enterprise, challenge
existing processes for validation and improvement purposes, and
provide optimal staffing across the organization. Attendees also
will discover how enterprise-wide workforce planning can lead to
superior service across multiple customer touch points--from the
contact center to the back office.
SpeechTek 2011August 8-10; New York, New York“Make
Better Decisions with Multi-channel Analytics”Progressive companies
are combining speech analytics solutions with insights derived
though other forms of customer contact such as chat, email and
social media. In this 11:30 a.m. ET panel on August 8, Diego
Lomanto--principal solutions marketing, analytics for Verint--will
join other industry experts to explore the details of a Voice of
the Customer Analytics strategy that highlights how to merge
channels; benefit from early warning systems from different
sources; conduct deep-dive, root-cause analysis; and drive relevant
information to key stakeholders.
“Case Study--Pitney Bowes”At 12 p.m. ET on August 10, this case
study style session will highlight how Pitney Bowes is using speech
analytics on a daily basis to provide detailed intelligence from
customer interactions on such topics as communicating rate changes
and improving customer experiences by reducing transfers and repeat
calls. Attendees will learn more about the infrastructure Pitney
Bowes has established to take advantage of its analytics
software.
CONAREC 2011August 30-31; Sao Paulo,
Brazil“Analytical Intelligence: Innovative Solutions to Ensure
Customer Satisfaction”In this session, Oscar Alban--principal
global market consultant for Verint--will explore themes
surrounding the power and impact of the “voice of the customer.”
Through the use of analytics software, organizations can help
ensure that consumer insights are captured, analyzed and acted
upon. In addition to learning about best practices, attendees will
walk away with knowledge on how VoC programs can foster better
customer experiences, and create more profitable and effective
organizations.
About Verint Witness Actionable SolutionsVerint® Witness
Actionable Solutions® is the worldwide leader in enterprise
workforce optimization (WFO) software and services. As the market’s
first 5th-Generation WFO solution, its unified Impact 360® suite
enables organizations of all sizes to capture, analyze and act on
customer, business and market intelligence, and optimize customer
experiences. Impact 360 Workforce Optimization™—comprised of
quality monitoring and recording, voice of the customer analytics
(including speech analytics, text analytics and customer feedback
surveys), desktop and process analytics, workforce management,
performance management, eLearning, coaching and more—serves as a
strategic asset across front- and back-office sales and service
operations that help shape the customer experience. Used by
thousands of organizations around the globe, Verint solutions help
improve the entire customer service delivery network, powering
decisions Real Time at the Right Time™ to advance service
excellence across today’s customer-centric enterprises.
About Verint Systems Inc.Verint® Systems Inc. is a global
leader in Actionable Intelligence® solutions and value-added
services. Our solutions enable organizations of all sizes to make
timely and effective decisions to improve enterprise performance
and make the world a safer place. More than 10,000 organizations in
over 150 countries—including over 85 percent of the Fortune 100—use
Verint solutions to capture, distill, and analyze complex and
underused information sources, such as voice, video and
unstructured text. Headquartered in Melville, New York, we support
our customers around the globe directly and with an extensive
network of selling and support partners. Verint is listed on the
NASDAQ Stock Market under the symbol “VRNT.” Visit us at our
website www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended April 30, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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