Verint® Systems Inc. (NASDAQ: VRNT) today
announced that New York Life Insurance Company’s Tampa direct
marketing business has been named its 2011 “Innovator of the Year.”
Designed to recognize workforce optimization (WFO) professionals,
the award profiles new approaches and associated results tied to
how organizations approach customer service operations that advance
their businesses, their personnel and the customer experiences they
deliver.
New York Life’s Tampa operations, which began as a start-up in
Florida in 1994, have made New York Life the leading direct
marketer of life insurance in the U.S. with close to two million
customers. With the exclusive endorsement of AARP to make life
insurance and lifetime income products available to its millions of
members, New York Life is the pre-eminent provider of life
insurance products to the mature age market. The business has
consistently been recognized as an innovative workplace and a
leading employer in the Tampa-St. Petersburg, Florida area.*
This year’s honor was presented to Gian Brackin, corporate vice
president for New York Life’s Contact Center Operations, during the
15th Annual Verint Witness Actionable Solutions® Driving
Innovation™ user conference in Las Vegas, Nevada. Brackin was
recognized for her innovative approach to managing New York Life
contact centers, resulting in measurable improvements in
productivity, attendance, cost savings and customer satisfaction.
It is her strong business acumen that makes her not only a leader
in understanding contact center operations, but also in recognizing
the customer’s role across the organization.
“The customer experience has always been a core focus for New
York Life’s Tampa operations,” says Darrell Robertson, New York
Life vice president for the center. “We’re thrilled with the
recognition Gian has received. She is an experienced and dynamic
leader who knows how to build, motivate and collaborate with a team
to achieve success, and she truly understands the customer
experience.”
About New York Life
New York Life Insurance Company, a Fortune 100 company founded
in 1845, is the largest mutual life insurance company in the United
States** and one of the largest life insurers in the world. New
York Life has the highest possible financial strength ratings from
all four of the major credit rating agencies. Headquartered in New
York City, New York Life’s family of companies offers life
insurance, retirement income, investments and long-term care
insurance. New York Life Investments*** provides institutional
asset management and retirement plan services. Other New York Life
affiliates provide an array of securities products and services, as
well as institutional and retail mutual funds. Please visit New
York Life’s Web site at www.newyorklife.com for more
information.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market’s first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™—comprised
of quality monitoring and recording, voice of the customer
analytics (including speech analytics, text analytics and customer
feedback surveys), desktop and process analytics, workforce
management, performance management, eLearning, coaching and
more—serves as a strategic asset across front- and back-office
sales and service operations that help shape the customer
experience. Used by thousands of organizations around the globe,
Verint solutions help improve the entire customer service delivery
network, powering decisions Real Time at the Right Time™ to advance
service excellence across today’s customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended April 30, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
*Tampa Operations named “Top Place to Work in Tampa Bay” by St.
Petersburg Times in 2010 and 2011.
**Based on revenue as reported by “Fortune 500, Ranked within
Industries, Insurance: Life, Health (Mutual),” Fortune magazine,
May 5, 2011. See www.money.cnn.com/magazines/fortune for
methodology.
***New York Life Investments is a service mark used by New York
Life Investment Management Holdings LLC and its subsidiary, New
York Life Investment Management LLC.
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