Verint® Systems Inc. (NASDAQ: VRNT) today announced that company experts from Verint Witness Actionable Solutions® will participate in several upcoming global conferences. With topics and presentations that span across workforce optimization (WFO) and customer interaction analytics, attendees will walk away with strategies and best practices designed to improve the customer experience across the enterprise.

2011 China Contact Center and Business Process Outsourcing Conference

April 12-13; Shanghai, China

Presenting on the topic of “How Next-Generation WFO Helps Sustainable Operational Management” is Michael Zhao, senior consultant with Verint. The session, taking place on April 12 at 9:50 a.m. CST, will explore the benefits tied to Verint’s workforce optimization solution, and highlight top implementation tips and best practices.

7th Annual Call Center Technology Forum and Supplier Expo

April 14; Basking Ridge, New Jersey

In an event sponsored by the New York Metro American Teleservices Association (ATA), Kristyn Emenecker, vice president, solutions marketing at Verint, will discuss the use of multichannel analytics to mine customer interaction data. The presentation, entitled “Before the Buzz: Using Customer Interaction Analytics to Get Ahead,” takes place at 3 p.m. ET and will highlight how to enhance customer loyalty and revenue by turning the “voice of the customer” into organizational opportunities.

7th Annual Text Analytics Summit

May 18-19; Boston, Massachusetts

Daniel Ziv, vice president, customer interaction analytics at Verint, will lead the session “360 Degree Voice of the Customer Analytics” on May 19 at 9 a.m. ET. This interactive presentation will highlight the impact internal and external customer insights and interactions have on an organization. By understanding how a unified analytics platform can help mine customer touch points--including social media channels--companies can position themselves to take action and improve the overall customer experience.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From May 2024 to Jun 2024 Click Here for more Verint Systems Charts.
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2023 to Jun 2024 Click Here for more Verint Systems Charts.