SPEAKER ALERT: Verint to Address Enterprise Workforce Optimization and Analytics Themes at Upcoming Global Conferences
April 11 2011 - 4:05PM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that company experts from Verint Witness Actionable
Solutions® will participate in several upcoming global conferences.
With topics and presentations that span across workforce
optimization (WFO) and customer interaction analytics, attendees
will walk away with strategies and best practices designed to
improve the customer experience across the enterprise.
2011 China Contact Center and Business Process Outsourcing
Conference
April 12-13; Shanghai, China
Presenting on the topic of “How Next-Generation WFO Helps
Sustainable Operational Management” is Michael Zhao, senior
consultant with Verint. The session, taking place on April 12 at
9:50 a.m. CST, will explore the benefits tied to Verint’s workforce
optimization solution, and highlight top implementation tips and
best practices.
7th Annual Call Center Technology Forum and
Supplier Expo
April 14; Basking Ridge, New Jersey
In an event sponsored by the New York Metro American
Teleservices Association (ATA), Kristyn Emenecker, vice president,
solutions marketing at Verint, will discuss the use of multichannel
analytics to mine customer interaction data. The presentation,
entitled “Before the Buzz: Using Customer Interaction
Analytics to Get Ahead,” takes place at 3 p.m. ET and will
highlight how to enhance customer loyalty and revenue by turning
the “voice of the customer” into organizational opportunities.
7th Annual Text Analytics Summit
May 18-19; Boston, Massachusetts
Daniel Ziv, vice president, customer interaction analytics at
Verint, will lead the session “360 Degree Voice of the Customer
Analytics” on May 19 at 9 a.m. ET. This interactive presentation
will highlight the impact internal and external customer insights
and interactions have on an organization. By understanding how a
unified analytics platform can help mine customer touch
points--including social media channels--companies can position
themselves to take action and improve the overall customer
experience.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization™ suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011. The forward-looking statements contained in this
press release are made as of the date of this press release and,
except as required by law, the Company assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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