Verint® Systems Inc. (NASDAQ: VRNT) today announced that company
experts from Verint Witness Actionable Solutions® will participate
in a range of upcoming global conferences and online events. The
sessions will explore such topics and themes as first contact
resolution; the power of customer interaction analytics and the
“voice of the customer;” the impact of workforce management (WFM)
in contact center, branch and financial services environments; new
dynamics and considerations in today’s multi-generational
workforce; and the unique roles enterprise workforce optimization
(WFO) is playing in global organizations today.
Verint Webinar
February 24; 1 p.m. ET
The webinar entitled “First Contact Resolution—The Right
Solution at the Right Time” will feature Principal Analyst Ken
Landoline of Current Analysis and Oscar Alban, principal global
market consultant for Verint. The live online event will explore
first contact resolution (FCR) and share perspectives on the state
of customer service operations today, factors influencing the shift
from efficiency to effectiveness, key steps and essential criteria
for successful FCR implementation and measurement.
CRMXchange Webinar
February 25; 1:30 p.m. ET
Daniel Ziv--Verint vice president, customer interaction
analytics--will participate in the roundtable entitled “Customer
Analytics--Experts Weigh In--Latest Trends in Systems, Reporting,
Adoption and ROI.” The discussion will highlight how new analytical
applications bridge the contact center with other enterprise
departments, provide insight into customer needs and behaviors, and
help improve the overall customer service effort.
Metro NY American Teleservices Association (ATA)
Webinar
March 1; 1 p.m. ET
Companies seeking to thrive in today’s economy recognize that
managing service and satisfaction levels alone is simply not
enough. A satisfied customer can buy from you one day and from your
competitor the next, unless loyalty is solidified. In the session
entitled “Develop a Customer for Life Program,” Telvista--a Verint
customer--will share a systemic approach for managing customer
relationships to increase loyalty, positive word-of-mouth and
profitability.
Bankerstuff Webinar
March 1; 2 p.m. ET
Alternative delivery channels have made it challenging for
financial institutions to make the most informed choices possible
regarding investments in established channels like the branch. In
the “Branch WFM: Answering the Critical Questions” webinar, Jackie
Hudson, retail banking practice director for Verint, will join
industry expert Jerry Silva, founder of PG Silva Consulting, to
share best practices and strategies for helping banks gain new
efficiencies, maximize resources and better leverage their branch
workforces.
ATA Convention & Expo
March 13-16; Phoenix, Arizona
Presenting in the March 14 session “Customer for a Life Program”
is Verint customer Telvista. The company will highlight the avenues
an organization can explore to help ensure customer loyalty is
prioritized, and service levels remain top of mind.
2nd Global ContactForum
March 14-16; Mexico City, Mexico
On March 15 at 4:45 p.m. CT, Verint’s Daniel Ziv will present
the session “Listening to the Voice of the New Social Customer.”
The session will address the power and application of internal and
external customer insights, and offer practical advice on
developing a unified analytics strategy.
Also on the speaker’s circuit for this event is Armando
Palacios, regional manager for Verint Mexico. On March 16 at 4 p.m.
CT, he’ll discuss how to best leverage WFO practices to glean
usable data for making smarter and more informed workforce
decisions in the session “Converting Visions into Results with
Workforce Optimization.”
Contact Center Conference & Expo 2011
March 21-24; Nashville, Tennessee
Verint’s Bill Durr, global solutions consultant, will present
“The Impact of the Millennial Generation on the Contact Center” on
March 21 at 10 a.m. CT. The session will explore the convergence
between existing and new contact center applications, how new
generations entering the workforce are changing the operational
model and ways these technologies will be used today and into the
future.
In addition, Diego Lomanto--Verint principal, solutions
marketing, analytics--will lead the session “Using Customer
Interaction Analytics to Mine the Voice of the Customer” on March
24 at 10 a.m. CT. Attendees will learn how organizations leverage
customer interaction analytics technology and put “voice of the
customer” intelligence to work for them to advance their business
goals, revenue objectives, and customer loyalty.
CRM2011 Conference
March 22-25; Orlando, Florida
Verint’s Rajeev Venkat, solutions marketing director, will join
SAP in presenting “The Advantages WFO Provides to CRM” at 4:15 p.m.
on March 23. Together, they will share the benefits associated with
approaching CRM and WFO purchasing decisions in a unified manner,
and how it can help organizations realize greater value. Attendees
also will learn about how Verint and SAP are helping customers
improve sales and service delivery.
2011 SWPP Annual Conference
March 23-25; Nashville, Tennessee
Bill Durr hosts an interactive conversation at 9 a.m. CT on
March 24 that will cover service level goals, adherence practices,
new roles for WFM and how the back office turns WFM
topsy-turvy.
He will also join the “60 Ideas in 60 Minutes: Tips &
Techniques for Making the Most of Your WFM Software” panel at 10:15
a.m. CT on March 25, a session that will provide an idea a minute
on how to optimize WFM technology investments.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization™ suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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