New Analyst Research & Industry Honors Reinforce Verint’s Leadership Position in Workforce Optimization & Customer Interact...
February 14 2011 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that it is the recipient of several new industry honors
for vision and technology innovation, including high customer
satisfaction ratings, for its Impact 360® Workforce Optimization™
suite from Verint Witness Actionable Solutions®. This recognition
validates the tangible value customers worldwide continue to
receive from Verint software and services.
Analyst firm Frost & Sullivan presented Verint its
distinguished 2010 “North American Contact Center Agent Performance
Optimization (APO) Company of the Year” honor. In receiving this
distinction, the company was recognized for outstanding achievement
and superior performance in leadership, technological innovation,
customer service and strategic product development. Earlier in the
year, Verint also was named by the firm as its 2010 “North American
IP Surveillance Software Company of the Year.” These dual honors
across Verint’s enterprise workforce optimization (WFO) and
security intelligence businesses reinforce the company’s actionable
intelligence vision and focus on business solutions that help
companies perform more effectively.
Verint also was recognized with high scores in analyst firm DMG
Consulting’s recent 2010-2011 Speech Analytics Product and Market
Report. The research—which incorporated direct customer feedback on
the features, functionality and implementation of Verint’s
software—reports the company as having the highest published
rating, a 4.66 out of 5, in the categories of ease-of-use, feature
set, accuracy and business relevancy of results. The firm’s
research also reflects perfect scores for the software’s ability to
discover/surface unknown issues, and for customer satisfaction
ratings in the areas of training, workshops and professional
services.
Further 2010 award highlights for Verint’s Customer Interaction
Analytics™, Impact 360 Desktop and Process Analytics™, and
workforce management and recording software include:
- TSIA 2010 “Recognized Innovator”
Award: Verint’s Customer Interaction Analytics solution earned
top honors in the category of innovation in customer satisfaction.
According to the Technology Services Industry Association, winners
stood out as “leading the way toward new service business models,
offerings, and technologies that meet today's shifting technology
landscape while boosting services revenue and operational
efficiency.”
- Information Management “2010
Information Management Innovative Solution” Award: Verint’s
analytics software was recognized, in conjunction with its
implementation at customer VSP Vision Care, for bringing
constructive change and quantifiable business value in managing
information as an asset.
- ATA 2010 “Technovation” Award:
Impact 360 Desktop and Process Analytics won for its ability to
track, measure and analyze employee desktop activity and workflow,
helping contact center and back-office operations departments
improve efficiency and effectiveness, reduce costs and liability,
and enhance service.
- Customer Interaction Solutions
“2010 Speech Technology Excellence” Award: Impact 360 Speech
Analytics™ was recognized as one of the best in the speech
technology industry, reinforcing Verint’s commitment to delivering
solutions that enhance the customer experience while also helping
companies improve their bottom lines.
- Customer Interaction Solutions
“2010 Product of the Year” Award: Impact 360 Workforce
Optimization was selected by the publication’s editorial team for
demonstrating product vision and leadership, in addition to its
role in furthering the advancement of the call center and CRM
industry.
- Prêmio Padrão de Qualidade em
Contact Center “Product of the Year” Awards: Consumidor Moderno
and IZO BRAZIL presented Verint with two honors—one in workforce
management and another in call recording—during its Fifth Annual
Product of the Year Awards.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization™ suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended October 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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