Verint® Systems Inc. (NASDAQ: VRNT) today
announced that recent industry analyst studies have recognized
Verint Witness Actionable Solutions® as the leader in enterprise
workforce optimization (WFO) software across the European market.
The market share data not only reinforces customer success across
the region, but also represents the tangible value Verint’s Impact
360® solutions offer. Among those using Verint solutions to advance
sales, service and customer experiences are such leading
European-based organizations as Aviva, AXA, Bouygues Telecom,
defacto.call center & dialog, Lindner Hotels AG, Lloyds TSB
Asset Finance Division, Telefónica O2 Ireland and Yorkshire
Building Society.
According to the 2010 Quality Management/Liability Recording
(Workforce Optimization) Market Share Report from DMG Consulting
LLC1, a firm specializing in contact centers and real-time
analytics, Verint was the 2009 leader in WFO and recording
solutions revenue. This same research report cited Verint as the
Europe market share leader in 2009.
Building on this leadership further is the 2010 Contact Center
World Interaction Recording Systems Market report from industry
analyst firm Pelorus Associates2. This new research cites Verint as
the leader in contact center recording/QM across EMEA. The report
also underscores Verint’s influence across the region, stating that
the company holds “a significant presence in Europe with partners
in Spain, Germany, Netherlands, Finland, Russia, Czech Republic,
Belgium, Slovakia, Portugal, UK, Bulgaria, Denmark and
Ireland.”
“We continue to see customers and partners select Verint for its
vision, innovation and proven solutions that deliver measureable
business benefits,” says David Parcell, managing director EMEA for
Verint Systems. “The region has experienced long-standing success
with our workforce optimization software, especially as the EMEA
market continues to evolve and as organizations extend workforce
optimization further into their enterprises.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
1 DMG Consulting LLC, 2010 Quality Management/Liability
Recording (Workforce Optimization) Market Share Report, June
2010
2 Pelorus Associates, 2010 Contact Center World Interaction
Recording Systems Market, November 2010
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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