Verint® Systems Inc. (NASDAQ: VRNT) today
announced continued implementations of the robust, end-to-end
encryption and recording capabilities in its Impact 360® Workforce
Optimization™ software suite from Verint Witness Actionable
Solutions®, particularly across global organizations in financial
services, retail and other industries that have prioritized data
security and a commitment to protecting customer information.
The Payment Card Industry Data Security Standard (PCI DSS)
continues to serve as a catalyst for data security in global
organizations, while technology serves as a key enabler in
attaining compliance. Verint’s Impact 360 Recording™, Impact 360
Quality Monitoring™, and Impact 360 Desktop and Process Analytics™
software helps customers enhance the protection of customer data
and recording processes, while adding robust encryption and key
management, a secure storage environment, and the option to not
record certain sensitive data at all.
The company’s Impact 360 Desktop and Process Analytics solution
comprises a host of unique capabilities that also are helping
Verint customers address a critical requirement inherent in PCI
compliance: the ability to initiate a halt of recording to avoid
the capture of what the PCI Security Standards Council calls
Sensitive Authentication Data (SAD)—that is, data for which storage
is prohibited by the PCI DSS—and then automatically resume that
recording again, via agent desktop events. The option for added web
application firewall support covers another key dynamic that is
available through Verint’s partnership with Barracuda Networks.
An Added Layer of Defense with Barracuda Networks’ Web
Application Firewall Protection
Verint’s call recording, quality monitoring and workforce
management software has been successfully tested and validated
against the Barracuda Web Application Firewall from Barracuda
Networks. With this added option, customers can experience the
benefit of an additional layer of defense against such common and
complex issues as SQL injections, cross-site scripting attacks,
session tampering, and buffer overflows for both internal and
external facing applications. Barracuda Networks’ expertise in
protection against security vulnerabilities enables Verint
customers to be confident in their choice of a Barracuda Web
Application Firewall, knowing it has been thoroughly tested with
the Impact 360 solutions. While Verint follows the Rational Unified
Process (RUP) and other best industry practices in software
development, it recommends the use of application firewalls as a
best practice to help ensure a secured system and better address
new threats and vulnerabilities on an ongoing basis as also
recommended in PCI DSS Requirement 6.6 of the PCI DSS 1.2
specifications.
The Power of Recording, and Desktop and Process
Analytics
Encryption of sensitive data using industry-standard algorithms
continues to be fundamental to enabling compliance with PCI and
other regulatory requirements. With strong key management for
compliance and security, as delivered by Verint through the RSA®
Key Manager—a solution that centralizes the provisioning and
lifecycle management of encryption keys—Verint customers are
experiencing the benefits of simplified security policy deployment
and ongoing administration, and the ability for its users to
securely move, archive and store data.
This year, the PCI Security Standards Council evolved guidance
for contact centers with regard to the storage of card security
codes in digital call recordings. Impact 360 Desktop and Process
Analytics helps customers achieve PCI DSS compliance by avoiding
the capture of this code via automatically triggered pauses in
recording based on activities on the employee desktop, such as
those involving the on-screen card security code field.
Functionality within the Verint software—such as application event
triggers that track keys pressed, programs launched on the desktop,
fields accessed within a screen, and specific values entered into
an application—can be easily activated to automatically trigger
recording pauses, preventing the capture and storage of sensitive
customer information and negating the need for employees to
manually do so across systems, applications and processes. Impact
360 Desktop and Process Analytics also helps customers by analyzing
processes and system usage across the enterprise, supporting
compliance officers and personnel in their security policy and
regulatory compliance roles.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization™ suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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