Verint® Systems Inc. (NASDAQ: VRNT) today
announced that its next-generation Impact 360® Workforce
Optimization suite from Verint Witness Actionable Solutions® has
added a multitude of industry awards across its unified,
analytics-driven, enterprise-enabled solution set.
Technology Marketing Corporation’s “IP Contact Center
Technology Pioneer” Award
The 2010 IP Contact Center Technology Pioneer Award recognizes
companies that offer an outstanding IP contact center product or
service. Verint’s Impact 360 IP Recording solution, which captures,
indexes and retrieves up to 100 percent of customer interactions,
was acknowledged with the accolade based on its stand-out features,
functions and capabilities--all of which set it apart from others
in the space.
Call Centre Helper Magazine’s “Top 10 Technologies”
Impact 360 Workforce Management and Impact 360 Customer Feedback
were both named to Call Centre Helper’s Annual Top 10 List, an end
of 2009 ranking based on what readers felt were the top contact
center technologies. Verint’s workforce management software
automates forecasting and scheduling to deploy the right staff,
with the right skills, at the right time. Its customer feedback
solution uses short, context-sensitive, dynamic surveys to capture
data on products, processes, staff performance, and customer
loyalty and satisfaction levels in real time. The company was the
only WFO solution provider acknowledged, and the only organization
to have two products recognized.
ATA “Technovation Award”
The American Teleservices Association (ATA) selected Impact 360
Speech Analytics for its 2009 Technovation award. The solution was
honored for its ability to provide key insights and actionable
intelligence from customer interaction recordings; proactively
identify call drivers, along with the related product, process and
service issues that often originate in areas outside the contact
center—such as back-office functions; surface emerging trends,
opportunities and competitive influences; and then make that
business intelligence available enterprise-wide.
Technology Marketing Corporation’s “CRM Excellence”
Award
Impact 360 Quality Monitoring was selected as a TMC 10th Annual
CRM Excellence Award winner for its ability to help extend and
expand the customer relationship to become all encompassing,
covering the entire enterprise and lifetime of the customer. The
software helps increase operational effectiveness, reduce liability
and improve the customer experience, and includes agent evaluation
and reporting capabilities with optional speech and data
analytics.
SearchCRM.com “Product of the Year” Award
SearchCRM.com’s 2009 Product of the Year program highlights the
best CRM and call center offerings introduced in the past year.
Verint’s Impact 360 Workforce Optimization suite was selected as
the winner in the workforce optimization (WFO) category based on
the criteria of innovation, performance, ease of integration into
environment, ease of use and manageability, functionality and
value. The solution helps organizations extract and analyze
valuable information from customer interactions--enabling more
proactive decisions for optimizing the performance of service
operations and improving the customer experience.
Internet Telephony’s “Product of the Year” Award
The editors of Internet Telephony recognized Verint for its
dedication to quality in context to the growth of the IP
communications industry. Achieving the latest 2009 Product of the
Year status, the company’s Impact 360 Recording solution--which
allows organizations to capture, index and retrieve customer
interactions for compliance, sales verification and more--was
selected for product vision, leadership and thoroughness.
Customer Interaction Solutions’ “Product of the Year”
Award
The editors of Customer Interaction Solutions selected Verint’s
Impact 360 Workforce Management for its continued focus on product
and service innovation. Designed to automate and simplify
forecasting and scheduling, the solution helps organizations reduce
costs by staffing appropriately to meet workload, while enhancing
employee effectiveness and retention with eLearning and agent
self-service capabilities. The 2009 award emphasizes the company’s
commitment to improving the customer experience, as well as driving
ROI for companies that serve them.
Communications Solutions “Product of the Year” Award
The Communications Solutions 2009 Product of the Year awards are
presented to companies that have created innovative products and
services that facilitate voice, data and video communications--or a
combination of them. Impact 360 Quality Monitoring was one such
list maker, recognized for its ability to help organizations use
captured data from the telephone, email, and the web to increase
revenue, manage performance, processes, and costs, and enhance
customer satisfaction.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, data
analytics customer feedback surveys), desktop and process
analytics, performance management, eLearning and coaching. Impact
360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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