Verint® Systems Inc. (NASDAQ: VRNT) today
announced that Germany-based travianet GmbH, a leading provider of
travel booking and fulfillment services, implemented the Impact
360® Workforce Management software from Verint Witness Actionable
Solutions® in July 2010. Verint partner Tele´Train deployed the
solution, which includes forecasting and scheduling, advanced
adherence and reporting functionality, in three travianet contact
centers to support 170 agents. Tele´Train also trained travianet
staff on the solution and provided consulting on process change
management for best practice workforce management (WFM).
With more than 2,000 active affiliates nationally, travianet
offers holiday booking services for consumers, travel management
services for companies, and booking fulfillment services for travel
portals, shipping lines, airlines, hotels and other travel
operators. To accommodate its rapid growth, the organization opened
two new service centers in the last year, making a total of three
centers in Germany. In conjunction with the expansion, it sought to
invest in a feature-rich and highly scalable WFM solution that
would help anticipate customer and workforce staffing needs,
schedule the right staff to meet demand and maintain a core focus
on customer service excellence.
These objectives, coupled with its technology requirements, led
to the selection of Verint and the purchase of Impact 360 Workforce
Management in June 2010. “We have always adopted new technology to
enable us to operate more efficiently. Now that we are expanding
our business, we need more intelligent and time saving tools like
Impact 360 to stay ahead in a rapidly changing environment,” shares
Bernd Kienle, managing director at travianet. “Impact 360 will help
us optimize and automate forecasting and scheduling, and its
intuitive dashboard will enable seamless management of our
agents.”
In addition, the organization will be able to apply historical
data for a real-time view into forecasted, actual and predicted
volume—including the ability to establish profiles to model contact
center volume behavior for marketing measures of its clients. With
the Verint solution, the company also can configure email alerts
and screen notifications to ensure that staff schedules are quickly
adjusted to meet changing needs.
“Verint engineered Impact 360 Workforce Management to include
key traditional functionality, along with adherence and performance
management capabilities—all to help organizations reduce costs by
simplifying processes and staffing to meet workload,” explains
Gerhard Wenzig, managing director of Tele´Train Germany.
“At Verint, we’re focused on providing robust workforce
management technology in a simplified fashion—making it easier for
our customers to deploy and achieve a tangible ROI from our
solutions, while reducing risk and accelerating their time to
benefit,” adds David Parcell, managing director EMEA for Verint
Systems.
About Travianet
Travianet GmbH was founded as Touristikboerse Deggendorf in 1998
and is today a leading provider of travel partner programs.
Effective January 10, 2006, the entire Touristikboerse business was
acquired by Axis Data S.L. and the company’s name was changed to
travianet GmbH. For details go to www.travianet.de.
About Tele’Train
Tele’Train specializes in software solutions and consulting
services for contact centers. As a sales and service partner for
Verint Witness Actionable Solutions, Tele’Train offers customers
software licenses, consulting, planning and implementation services
as well as coaching and support all from one source in order to
optimize performance and efficiency. For details go to
www.tele-train.de.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, data
analytics customer feedback surveys), desktop and process
analytics, performance management, eLearning and coaching. Impact
360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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