Verint Systems Granted U.S. Patent on Call Center IP Recording
September 07 2010 - 4:55PM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that the United States Patent and Trademark Office (PTO)
has granted an industry-defining patent (U.S. Patent No. RE41,608)
to the company in the area of data packet—e.g., Voice over Internet
Protocol (VoIP or IP)—recording. This patent significantly
strengthens Verint’s industry-leading patent portfolio, further
reinforcing its position as the leader in IP recording in contact
center and enterprise customer service environments, along with its
impact in mission-critical public safety operations
environments.
Verint has a long history of deploying IP-specific solutions to
customers worldwide, and as a result, has amassed extensive
experience in recording in IP environments. Proven, field-tested
solutions in the most demanding and mission-critical environments
have further reinforced the company’s strength in this area.
The new “System and Method to Acquire Audio Data Packets for
Recording and Analysis” patent, originally filed in 1996, covers
methods and systems for recording and analyzing audio data packets,
e.g., VoIP/IP data packets. Covering IP recording using passive,
active and forwarding technologies, it serves to further enhance
Verint’s lead.
“We believe IP is becoming the defacto standard as organizations
migrate and retire their legacy circuit-switched networks in favor
of the extensive advantages inherent in IP-based systems. As such,
we are very pleased to have been granted this key foundational
patent that demonstrates Verint’s ongoing focus and commitment to
leading the call center market with innovative solutions that
deliver tangible business value,” says Dan Bodner, president and
CEO, Verint Systems.
Verint’s flexible, patent-protected Impact 360® Recording
solution enables organizations of all sizes to reliably capture,
index, archive and retrieve customer/caller voice and data
interactions in IP, traditional time-division multiplex (TDM) and
mixed telephony environments. The software transparently records,
and then easily searches and replays contacts regardless of where
they were recorded within the enterprise, including across multiple
sites. Designed to support organizations in compliance, sales
verification and quality management, Impact 360 Recording enables a
focused approach to meeting company, industry and regulatory
requirements; increasing operational effectiveness; reducing
liabilities; and heightening service quality.
This patent covering IP recording follows on recent
announcements issued by the company about a number of key patent
grants. Among these are its patent covering recording as a network
service, and its PCI-related patent in the area of recording
technology and the protection of interactions and sensitive
information as required by the Payment Card Industry Data Security
Standard.
These, along with the aggregate of Verint’s worldwide patents
and applications, demonstrate the breadth and depth of the
company’s patent portfolio, its investment in technology
innovation, and the protection of its intellectual property for the
benefit of customers, partners and shareholders.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements, including the risk that there can
be no assurance that patents we have been issued will be
sufficiently broad to protect our technologies, products, or
services and that our intellectual property rights may be
invalidated, designed around, or challenged. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the year ended January 31, 2010. The forward-looking
statements contained in this press release are made as of the date
of this press release and, except as required by law, the Company
assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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