Verint Systems Receives U.S. Patent for Protecting Customer Interaction Recording in Support of the Payment Card Industry Dat...
August 19 2010 - 8:15AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that the United States Patent and Trademark Office (PTO)
has issued a new patent to Verint in the area of recording
technology and the protection of interactions and sensitive
information as required by the Payment Card Industry Data Security
Standard (PCI DSS). This new patent and its related families of
issued and pending patents further broaden Verint’s
industry-leading portfolio of patents and applications worldwide
across its enterprise workforce optimization solutions.
“Organizations need to uphold the integrity of recorded
interactions in context with security, privacy, and industry and
legal regulations, including protecting customer data and
information,” says Dan Bodner, president and CEO, Verint Systems.
“With this patent, we’re helping our customers and partners excel
along the PCI path to enhance data and information security, and
directly address business and customer privacy concerns.”
Protecting customer data and sensitive information is a complex
process for which privacy is a critical concern for businesses and
their customers alike. In most customer contact operations, calls
are recorded for quality assurance, to adhere to compliance
requirements, as proof of orders/payments and third-party
verification, and for training and development purposes. However,
in addition to these, there are needs and requirements for
organizations to broaden and enhance their data security
strategies, processes and technology to protect the privacy of
customers and consumer information. One of the driving forces
behind these mission-critical security efforts is the PCI DSS—a
worldwide information security standard assembled by the Payment
Card Industry Security Standards Council, a global forum for the
ongoing development, enhancement, storage, dissemination and
implementation of security standards for account data
protection.
Because recordings can contain sensitive credit card details and
other personal information, such as social security numbers, they
require enhanced protection and recording processes — including,
for example, an added level of encryption for the data, a secure
storage environment, and/or options not to record certain sensitive
data at all. Verint’s newly issued PCI-related patent (U.S. Pat.
7,774,854), entitled “Systems and Methods for Protecting
Information,” enables companies to, for instance, mask, encrypt
and/or protect portions of an interaction that contain sensitive
information, such as cardholder data, or altogether cease recording
for the portion containing that information.
“This patent is an example of innovation, which is a core value
at Verint,” adds Bodner. “It exemplifies our ability to foresee
customer challenges, develop innovative solutions that anticipate
and respond to them, and protect our intellectual property and
innovation for the benefit of our customers, partners and
shareholders.”
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150 countries —
including over 80 percent of the Fortune 100 — use Verint solutions
to capture, distill, and analyze complex and underused information
sources, such as voice, video, and unstructured text. Headquartered
in Melville, New York, we support our customers around the globe
directly and with an extensive network of selling and support
partners. Verint is listed on the NASDAQ Stock Market under the
symbol “VRNT.” Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements, including the risk that there can
be no assurance that patents we have been issued will be
sufficiently broad to protect our technologies, products, or
services and that our intellectual property rights may be
invalidated, designed around, or challenged. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the year ended January 31, 2010. The forward-looking
statements contained in this press release are made as of the date
of this press release and, except as required by law, the Company
assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
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360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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